Claims - Field Claims Representative
About the role
At The Cincinnati Insurance Companies we put people first and apply the Golden Rule to our daily operations. Our Field Claims department is currently seeking field claims representatives to service the territory surrounding Louisville, KY. Candidates must reside within this territory. The role involves investigating and evaluating multi‑line insurance claims through personal contact to ensure accurate settlements. The company emphasizes a lifelong learning approach, providing tools and training to help you become a trusted insurance professional.
Responsibilities
- Complete thorough claim investigations
- Interview insureds, claimants, and witnesses
- Consult police and hospital records
- Evaluate claim facts and policy coverage
- Inspect property and auto damages and write repair estimates
- Prepare reports of findings and secure settlements with insureds and claimants
- Use claims‑handling software, company car and mobile applications to adjust loss in a paperless environment
- Provide superior and professional customer service
- Once eligible, become a certified and active Arbitration Panelist
Qualifications
- Entry‑level: bachelor’s degree; AINS, AIC, or CPCU designations preferred.
- Experienced: one or more years of claims handling experience; bachelor’s degree or equivalent experience required; AINS, AIC, or CPCU designations preferred.
Skills
- Available and communicative during regular business hours
- Desire to learn about the insurance industry and provide a great customer experience
- Ability to work unsupervised
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Excellent problem‑solving, negotiation, organizational, and prioritization skills
- Preparedness to follow‑up with others in a timely manner
- Valid driver’s license
- For experienced candidates: multi‑line claims experience preferred; ability to completely assess auto, property, and bodily injury type damages
Benefits
- Company car
- Company stock options, including Restricted Share Units and incentive‑based stock options
- Paid time off (PTO)
- 401(k) with 6% company match
Pay
Entry‑level claims representative: $57,000 – $76,000 annually.
Experienced claims representative: $62,000 – $90,000 annually.
Pay determination is based on education, experience, location, knowledge, skills and abilities; eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.