Claims - Express Claims Specialist I

About the role

The express claims department at The Cincinnati Insurance Companies is seeking a qualified candidate for the new role of Express Claims Specialist I. This role is based in the HQ (Cincinnati) area and is salaried (exempt), with a starting pay range of $52,000 - $65,000 annually. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Responsibilities

• Directly handle assigned 1st party auto and additional property claims with no dollar authority limit
• Complete thorough, detailed claim investigations including injury recorded statements, partner with SIU and onboarding experts when needed – comprehensive review of police reports, hospital records and medical information including private data
• Analyze auto or property coverage forms including specialized personal and commercial auto and property forms, complete complex coverage letters including reservation of rights or claim declination or position letters
• Complete analysis of auto estimates, routine negotiations with body shops and service providers regarding labor rates and work product
• Work with the casualty claims department for exposures exceeding $100,000
• Maintain and support exceptional claim service to ensure high customer satisfaction

Requirements

• Demonstrated customer service and interpersonal skills
• Prior claims-handling experience preferred but not required for the right candidate
• The ability to work independently, strong critical thinking and problem-solving skills along with the ability to make informed decisions
• A bias towards action, a proactive mindset and someone who can take ownership of a file from start to finish
• Experience generating quality written communication skills and ability and a desire to learn how to author complicated business and coverage letters

Qualifications

• Demonstrated ability to work independently and manage multiple tasks
• Strong attention to detail and organizational skills
• Ability to prioritize and manage time effectively
• Knowledge of insurance policies and procedures
• Excellent verbal and written communication skills

Skills

• Customer service skills
• Problem-solving skills
• Attention to detail
• Time management
• Written communication skills

Benefits

• Comprehensive health and wellness programs
• Flexible work arrangements
• Professional development opportunities
• Retirement savings plans
• Employee assistance programs

Schedule

This is a full-time position based in the HQ (Cincinnati) area.