Claims Coordinator

Position Overview

The coordinator is responsible for speaking with customers, managing claims, following up on tasks, and ensuring timely completion of insurance Service Level Agreement tasks.

Job Responsibilities

• Understand the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work
• Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
• Daily review of compliance tasks and all job tasks are completed on time
• Maintain and update jobs in required operating system to ensure efficient claims process
• Create and/or assist with job estimates, ensuring completeness per company standards
• Handle customer service issues and complaints, documenting actions and resolutions
• Ensure constant communication with customers, adjusting to the needs of the insurance and mortgage teams
• Manage client care calls, maintaining daily notes and escalating issues as necessary

Job Requirements

• High school diploma/GED required
• IICRC Certifications preferred but not required: WTR, ASD, OCT, STC
• Exceptional Customer Service skills
• Experience with Microsoft© Office applications (Word, Outlook, PowerPoint, and Excel)
• Strong personal time management and organizational skills
• Strong verbal and written communication skills
• Dependable and adaptable to operate within a fast-paced work environment
• Strong problem-solving skills
• Proficient at using Microsoft Office, Outlook, CRM software
• Experience with customer interaction and conflict resolution
• On-call phone services (by rotation)

Physical Demands and Working Conditions

• Must be prepared to move up to 20 pounds occasionally
• Sitting for long periods of time while using office equipment
• Fingering and repetitive motions while typing
• Close visual acuity for detailed activities
• Exposure to various inside working conditions

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.