Claims Auto Adjuster - National General

About the role

National General is a part of The Allstate Corporation, offering home, auto, and accident and health insurance through a network of independent insurance agents and directly to consumers. This role investigates and confirms facts of automobile accidents, determining coverage, liability, and damages.

Responsibilities

• Investigates auto accidents by gathering and analyzing facts related to each loss
• Determines liability and assesses coverage
• Manages claims from initial report through final resolution
• Recognizes and identifies body parts of a vehicle and other potential property damage
• Identifies customer needs and meets those needs using appropriate customer service skills
• Handles basic investigation regarding most aspects of auto claims (coverage, liability, and damages)
• Begins recognizing and identifying body parts of a vehicle and other potential property damage

Requirements

Applicants must be located in the Eastern or Central time zone states. They should have a basic understanding of systems and technology used within the company, and possess a valid driver’s license. Applicants must also have a current active insurance license and be willing to terminate all existing appointments prior to onboarding.

Qualifications

• Basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Ability to apply investigative skills and manage claims effectively
• Excellent customer service skills and ability to de-escalate situations
• Detail-oriented and able to multitask and prioritize tasks

Skills

• Auto Collision (Inactive), Auto Collision Repair, Auto Insurance Claims, Automobile Accidents, Claims Administration, Claims Review, Customer Service, De-Escalation, Detail-Oriented, Investigative Skills, Material Damage Claims, Multitasking, Organizing, Prioritization, Task Management, Task Organization, Time Management

Benefits

Compensation for this role includes a base salary ranging from $20.77 to $29.57 per hour for Adjuster Trainee and $50,000 to $74,350 annually for Adjuster Analyst III. Total compensation is comprised of base compensation and incentive pay. National General Holdings Corp. offers a range of benefits, including a comprehensive technology setup, connectivity reimbursement for remote workers, and a dedicated workspace for those who work from home.

Pay

The base compensation offered for this role is detailed above. Total compensation includes base salary and incentive pay.

Schedule

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.