Auto Claims Adjuster - National General

About the Role

National General, part of The Allstate Corporation, offers home, auto, accident, health, and specialty niche insurance products through a large network of independent agents and directly to consumers. We are hiring experienced auto liability claims adjusters for our West Coast remote team. Candidates should be located in Pacific, Mountain, or Central time zones and able to work West Coast hours (8am to 5pm Pacific Time). This role is ideal for someone who enjoys problem-solving, analyzing information, and making confident decisions while supporting customers and internal partners.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments during employment. Applicants with a resident producer license must formally surrender that license when instructed by the licensing team.

Responsibilities

• Apply increased experience in the Adjuster II level or rotate into a specialty position (Coverage, Investigation Specialist, Total Loss, Initial Handler, Extended Handler, etc.).
• For claims involving injuries, review, evaluate, and negotiate basic to moderate injury claims.
• Handle investigation of all aspects of advanced auto claims (coverage, liability, and damages) with discretion and independence within an increased level of authority.
• Recognize and identify vehicle body parts and assess other potential property damage.
• Identify customer needs and meet them using appropriate customer service skills.
• Determine subrogation or fraud potential and handle accordingly.
• Apply advanced understanding of company and industry insurance policies, as well as organizational relationships within the company and department.

Skills

• Case Management
• Claims Administration
• Claims Resolution
• Claims Review
• Insurance Claims Investigations

Pay

Base compensation offered for this role is:

• Adjuster Analyst III: $21.20 – $34.69/hr
• Adjuster Consultant I: $26.49 – $40.99/hr
• Adjuster Consultant II: $28.03 – $43.70/hr
• Adjuster Sr Consultant I: $35.82 – $50.24/hr

Compensation is based on experience and qualifications. Total compensation includes base pay plus incentive pay (e.g., commission, bonus) if applicable.

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to help offset internet costs for remote employees.

To work from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.