Automotive Field Claims Adjuster - National General

About the role

National General, a part of The Allstate Corporation, offers home, auto, accident and health insurance, as well as other specialty niche insurance products through a large network of independent agents and directly to consumers.

Responsibilities

• Create or audit comprehensive estimates of damages for 1st and 3rd party material damage claims in auto or specialty lines.
• Train, mentor, control quality, and provide technical assistance on material damage claims.
• Apply strong estimating fundamentals to create or audit damage estimates across all severities.
• Demonstrate deep understanding of policy types written by the company.
• Negotiate settlements, authorize payments, and document activities in complex files across multiple lines.
• Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; decide on best option.
• Build strong relationships with internal and external customers across multiple lines.

Functional Skills

• Minimum of 2 years of body shop, collision repair, or automotive repair experience with strong vehicle knowledge.
• Ability to assess vehicle damage and communicate repair recommendations effectively with customers and repair facilities.
• Strong communication, customer service, and relationship-building skills.
• Self-motivated with the ability to manage an independent schedule, prioritize workload, and work effectively in a field-based environment.
• Positive attitude, eagerness to learn, and proven ability to work collaboratively as part of a team.
• Claims experience and CCC ONE proficiency are preferred but not required.

Location and Travel Requirements

• Remote, field-based position supporting the Wilmington, NC market, including New Hanover, Brunswick, Pender, and Duplin counties.
• Candidates must reside within or near the assigned territory.
• Regular local travel required to inspect vehicles, meet with customers, and work with repair facilities and body shops.
• Willingness to travel as needed in support of CAT response efforts and increased claim volume.

Compensation

Compensation offered for this role is $26.49 – $39.98 per hour and is based on experience and qualifications.