Claims Adjuster Trainee - National General

About the role

National General is a part of The Allstate Corporation, offering home, auto, and accident and health insurance through a network of independent insurance agents and directly to consumers. National General is currently hiring for an auto Telephone Claims Adjuster Trainee.

Responsibilities

• Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages)
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Applies a basic understanding of systems and technology used within the company
• Partners to determine subrogation or fraud potential and how to handle
• Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Begins recognizing and identifying body parts of a vehicle and other potential property damage

Requirements

• Candidates must be available to work Monday through Friday 8am to 5pm Pacific Time
• Individuals with an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments during employment
• Residents with a resident producer license must formally surrender that license when instructed to by the licensing team

Qualifications

• Must be able to work independently and manage time effectively
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Basic knowledge of insurance policies and systems

Skills

• Analytical Thinking
• Customer Centricity
• Customer Relationship Building
• Customer Service
• Learning Agility
• Process Oriented
• Results-Oriented
• Time Management

Benefits

• Competitive compensation with a base salary + uncapped performance-based incentives
• Opportunity to develop and grow career skills
• Access to resources and incentives to keep you challenged and excited about your career
• Flexible work arrangements, including the option to work remotely
• Supportive and inclusive workplace culture

Pay

Base compensation offered for this role is $22.84/hr — $29.57 and is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.), if applicable for the role.

Schedule

The Claims Adjuster Trainee role is for our West Coast claims team. Candidates must be available to work Monday through Friday 8am to 5pm Pacific Time.