Claims Adjuster Trainee - National General
About the role
National General is a part of The Allstate Corporation, offering home, auto, and accident and health insurance, as well as other specialty niche insurance products. The Claims Adjuster Trainee role is for the West Coast claims team and involves handling basic investigation regarding most aspects of auto claims, determining coverage, liability, and damages, and adjusting and negotiating claims within authority.
Responsibilities
- Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages)
- Identifies customer needs and works to meet those needs using appropriate customer service skills
- Applies a basic understanding of systems and technology used within the company
- Presents to determine subrogation or fraud potential and how to handle
- Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
- Begins recognizing and identifying body parts of a vehicle and other potential property damage
Requirements
- Must be available to work Monday through Friday 8am to 5pm Pacific Time
- Individuals with an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments during employment
Qualifications
- Must possess authorization to work in the United States
- Must be able to work from home with a dedicated, private workspace, reliable internet, and necessary equipment
Skills
- Analytical Thinking
- Customer Centricity
- Customer Relationship Building
- Customer Service
- Learning Agility
- Process Oriented
- Results-Oriented
- Time Management
Benefits
- Competitive compensation with a base salary + uncapped performance-based incentives
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement to help offset internet costs
- Opportunity for career development and advancement
- Flexible work arrangements and focus on individuality
- Opportunity to make a real impact in the community
Pay
Base compensation offered for this role is $22.84/hr — $29.57 and is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.), if applicable for the role.
Schedule
The Claims Adjuster Trainee role is for the West Coast claims team and involves working Monday through Friday 8am to 5pm Pacific Time.