Claims Adjuster Trainee - National General

National General is part of The Allstate Corporation, offering home, auto, accident, health, and specialty niche insurance products through a large network of independent agents and directly to consumers.

About the role

National General Insurance is hiring for an Auto Telephone Claims Adjuster Trainee. This role is responsible for investigating and confirming the facts of loss for automobile accidents, determining coverage, liability, damages, and negotiating claims within authority. The position is part of the West Coast claims team, and candidates must reside in PST, MST, or CST time zones, available to work Monday through Friday, 8 AM to 5 PM Pacific Time.

Launch your claims career by learning how to investigate, analyze, and make meaningful decisions that help people when it matters most. This trainee role offers hands-on learning, support, and the opportunity to build a strong foundation in auto claims.

Responsibilities

• Handles basic investigation regarding most aspects of auto claims (coverage, liability, and damages).
• Identifies customer needs and works to meet those needs using appropriate customer service skills.
• Applies a basic understanding of systems and technology used within the company.
• Partners to determine subrogation or fraud potential and how to handle.
• Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
• Begins recognizing and identifying body parts of a vehicle and other potential property damage.

Requirements

• Individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments during employment.
• Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed by the licensing team.
• Candidates must possess authorization to work in the United States; the company does not sponsor individuals for work visas.
• Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home.
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Skills

• Analytical Thinking
• Customer Centricity
• Customer Relationship Building
• Customer Service
• Learning Agility
• Process Oriented
• Results-Oriented
• Time Management

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to help offset internet costs for eligible remote employees.

Pay

Base compensation offered for this role is $22.84/hr to $29.57/hr, based on experience and qualifications. Total compensation may include incentive pay (e.g., commission, bonus) if applicable.

Schedule

Monday through Friday, 8 AM to 5 PM Pacific Time.