Claim Clerk

Build your career with purpose at CCMSI. We partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

About the role

We are seeking a detail-oriented Claim Clerk to join our Reno, NV office. This is a 100% in-office role supporting a busy, fast-paced claims environment and a team of three or more adjusters. The position focuses on clerical and administrative support for our claims team, including new claim setup, appointment scheduling, medical provider coordination, document management, and processing medical bills. Bilingual Spanish skills are helpful but not required.

Responsibilities

• Activate new claims and ensure files are set up accurately in the claim system.
• Schedule appointments and coordinate with medical providers.
• Process, code, and route incoming medical bills.
• Scan, attach, and organize electronic documents within claim files.
• Assist adjusters with diary management and document queues.
• Provide general clerical support to maintain workflow efficiency for a high-volume team.

Requirements

• Strong organizational skills and the ability to manage tasks in a fast-paced office environment.
• Comfort handling high-volume clerical work with accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Ability to operate general office equipment and multitask across systems.
• Reliability, initiative, and the ability to work with minimal direct supervision.
• Commitment to confidentiality and professionalism.
• Strong teamwork and customer service mindset.
• Reliable, predictable attendance during business hours.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Qualifications

• Helpful (Not Required):
• Bilingual in English and Spanish — highly valued for communicating with claimants, employers, or vendors.
• Experience supporting a high-volume claims desk.
• Knowledge of medical terminology.
• Associate degree or two years of related business/office experience.

Benefits

• 4 weeks of paid time off that accrues throughout the year in accordance with company policy, plus 10 paid holidays in your first year.
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance.
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP).
• Career growth: Internal training and advancement opportunities.
• Culture: A supportive, team-based work environment.

Pay

$18 – $22 per hour (based on experience).

Schedule

• Monday–Friday, 7:30 AM–4:00 PM.
• 37.5-hour work week.
• 100% in-office (Reno, NV).

How We Measure Success

At CCMSI, great Claim Clerks stand out through accuracy, responsiveness, and strong operational support. We measure success by:

• Quality file support – precise claim setup, clean documentation, and reliable coordination.
• Workflow dependability – timely processing of tasks, diary items, and document queues.
• Accuracy & attention to detail – correct coding, proper routing, and consistent data integrity.
• Team collaboration – proactive communication and effective support for a busy claims team.
• Professional ownership – taking initiative, following through, and solving problems with care.
• Cultural alignment – understanding that every task supports real people and real outcomes.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency – We build trust by being open and listening intently in every interaction.
• Perform with integrity – We choose the right path, even when it is hard.
• Chase excellence – We set the bar high and measure our success. What gets measured gets done.
• Own the outcome – Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together – Our greatest victories come when our clients succeed. We don’t just work together—we grow together.