Claims Clerk

Ready to kick-start your career in a fast-moving, supportive environment? Join us as a Claims Clerk and help keep our claims operations organized and running smoothly—right from home!

Responsibilities

• Match proper file and/or claim number on unidentified correspondence by use of the various automated systems for mail delivered by USPS/ACS/Unmatched mail queue in ODM.
• Type a variety of material such as letters, benefit notices, or memorandums for medical appointments, attorneys, or external clients.
• Perform control operator functions for various Service Center or Claim Office data systems.
• Retrieve and/or re-file items from central storage facility and maintain accurate records of file activity.
• Receive dock and messenger service deliveries and verify accuracy of delivered material.
• Prepare outgoing mail for shipment, including necessary attachments, wrapping, and sealing, as well as shipping/receiving computer equipment.
• Perform a variety of clerical duties such as answering telephones, taking messages, dispersing faxes, making payments, sorting/preparing files, and data entry.
• Assist in updating jurisdictional notices and manuals used in the office.
• Pull files from storage for in-house state audits.
• Prepare files in electronic form for state audits (payment history, file notes, and gathering medical reports).
• Contact agents and insured on routine claims to obtain coverage information or obtain through the various systems.
• Issue payments, request wage information for the adjusters, order surveillance, and complete medical calls to obtain the current work status.
• Schedule medical appointments and send all appropriate correspondence relating to that appointment.
• Perform other related work as required or requested.
• Uphold the Crawford Code of Conduct.

Requirements

• High school diploma or GED; or the equivalent in related work experience.
• Must demonstrate basic knowledge of computer operations and of claim file systems and procedures.
• 2 years administrative experience preferred but not required.
• Proficient in the Microsoft suite of products and like systems.
• Must be capable of working in a fast-paced environment.
• Must be flexible, adaptable, and have excellent multi-tasking skills.
• Must be technically proficient.
• Excellent oral and written communication skills are essential.

Pay

$12.03-$21.99 hourly

Benefits

• Comprehensive benefits package that supports financial, physical, and mental wellness, including:
  • Medical, Dental, and Vision Plans
  • Prescription Drugs
  • HSA, HRA, and FSA Accounts
  • Paid Holidays, Vacation, and Sick Leave
  • 401(k) Retirement Plan
  • Tuition Assistance
  • Paid Parental Leave
  • Supplemental Health Benefits
• Enhanced Mental Health Support
• Virtual Physical Therapy
• Caregiving Services
• Life Assistance Program
• Generous Employee Referral Bonus Program
• Multiple Employee Discounts
• Bonus/Incentive Pay and other Performance-Based Rewards (if applicable)

About Us

At Crawford, a claim is more than a number—it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. By helping to restore their lives, we are helping to restore our community—one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act, and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision, and values.

Learn more at www.crawco.com.