Claim Clerk

Location: Dublin, OH

About the role

The Claim Clerk provides essential administrative and clerical support to claims professionals, helping ensure the efficient handling, organization, and processing of claim files and related documentation. This role serves as a key support resource to claim teams handling Ohio and Michigan claims and plays an important role in maintaining service excellence for our clients. This position is ideal for someone who enjoys administrative work, excels at organization, communicates effectively, and takes pride in keeping processes running smoothly. The successful candidate will be detail-oriented, dependable, and capable of managing multiple priorities in a structured office environment. Prior office support experience is highly valued, and insurance industry experience is a plus.

Responsibilities

• Provide administrative and clerical support to claims professionals and client service teams
• Match, sort, and distribute incoming claim mail and correspondence
• Set up new claim files and complete required file setup procedures
• File and maintain claim-related documents within electronic and physical claim files
• Summarize correspondence and documentation in claim notes as directed by claims staff
• Follow up on outstanding bills and claim-related documentation
• Retrieve, organize, and maintain closed claim files and records storage systems
• Scan, copy, and distribute claim documentation as needed
• Return calls from providers and other parties as directed by claims staff
• Assist with reception coverage and front-office responsibilities when needed
• Support claim teams in meeting client service commitments and operational goals
• Maintain confidentiality of claim, client, and medical information
• Perform additional administrative duties as assigned

Requirements

• High School Diploma or equivalent
• Prior administrative, clerical, office support, customer service, or data entry experience
• Strong organizational and time-management skills
• Excellent attention to detail and accuracy
• Strong written and verbal communication skills
• Ability to manage multiple tasks and deadlines simultaneously
• Professional demeanor and strong customer service skills
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office, including: Outlook, Word, Excel
• Reliable attendance during scheduled work hours

Qualifications

Nice To Have

• Prior insurance, claims, legal, medical, or professional office experience
• Experience handling document management, records administration, or data entry
• Experience supporting multiple team members in a fast-paced environment
• Familiarity with claim files, medical records, or insurance documentation

Benefits

• 4 weeks of paid time off that accrues throughout the year in accordance with company policy, plus 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

Pay

Salary Range: $19.00 to $21.00 per hour (37.5 hours weekly)

Schedule

In Office - Monday to Friday, 8:00 AM to 4:30 PM

How We Measure Success

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

Our Core Values

• Lead with transparency – We build trust by being open and listening intently in every interaction.
• Perform with integrity – We choose the right path, even when it is hard.
• Chase excellence – We set the bar high and measure our success. What gets measured gets done.
• Own the outcome – Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together – Our greatest victories come when our clients succeed. We don’t just work together—we grow together.