Civilian Agencies Client Account Manager

About the role

The primary responsibility of the Client Account Manager is to develop, implement and manage the Civilian Agency Account in order to grow future business and services. The Client Account Manager is expected to work closely with the customer, be expert on their priorities and requirements and to build relationships as required. Serve as Business Development Lead for assigned Civilian Agencies. Find, develop and lead strategic pursuits. Implement and manage the major components of our business line in order to promote future business and services. Work closely with the customer, know their mission and be familiar with their overall strategies, initiatives, developing programs, and priorities.

Responsibilities

• Delivers oral and written presentations.
• Serves as Business Development Lead for assigned Civilian Agencies.
• Finds, develops and leads strategic pursuits.
• Implements and manages the major components of our business line in order to promote future business and services.
• Works closely with the customer, knows their mission and is familiar with their overall strategies, initiatives, developing programs, and priorities.
• Develops and maintains positive customer and client relationships to foster repeat business.

Requirements

• Bachelor’s degree in Architecture, Engineering, or Construction Management, and 10+ years of related experience.
• PE license, PMP certification, MBA, or other advanced degree preferred.
• Ability to work well within a team environment, with a positive attitude, multi-tasking ability, and self-motivation to produce high-quality work.
• Ability to advocate for resources within a matrixed organization and lead a multidisciplinary team without direct supervisory authority.
• Demonstrated leadership experience preferred.
• Strong desire and ability to learn and grow professionally; must have the technical aptitude to understand Pond’s services and technical expertise.
• Experience writing proposals, change orders, and reviewing contractual terms preferred.
• Experience meeting P&L targets preferred.
• Experience in executive communications, as the Client Manager will be expected to keep internal and external stakeholders updated on project status, health, and risks.
• Proven track record of meeting sales quotas preferred.
• Good understanding of project management techniques for scope, schedule, and budget management preferred.
• Travel is required approximately 30% of the time.
• Hybrid/remote work is possible, but will require additional travel to Pond offices to coordinate with internal teams.

Qualifications

• Bachelor’s degree in Architecture, Engineering, or Construction Management, and 10+ years of related experience.
• PE license, PMP certification, MBA, or other advanced degree preferred.
• Ability to work well within a team environment, with a positive attitude, multi-tasking ability, and self-motivation to produce high-quality work.
• Ability to advocate for resources within a matrixed organization and lead a multidisciplinary team without direct supervisory authority.
• Demonstrated leadership experience preferred.
• Strong desire and ability to learn and grow professionally; must have the technical aptitude to understand Pond’s services and technical expertise.
• Experience writing proposals, change orders, and reviewing contractual terms preferred.
• Experience meeting P&L targets preferred.
• Experience in executive communications, as the Client Manager will be expected to keep internal and external stakeholders updated on project status, health, and risks.
• Proven track record of meeting sales quotas preferred.
• Good understanding of project management techniques for scope, schedule, and budget management preferred.

Skills

• Technical aptitude to understand Pond’s services and technical expertise.
• Writing skills for proposals, change orders, and contracts.
• Executive communications skills.
• Project management techniques for scope, schedule, and budget management.

Benefits

Starting base pay may vary depending on these factors. Please see the hiring range associated with this posting for more information. Additional cash incentives may be provided as part of the compensation package, in addition to a range of medical, financial and/or other benefits dependent on position offered.

Pay

Starting base pay may vary depending on these factors. Please see the hiring range associated with this posting for more information.

Schedule

Hybrid/remote work is possible, but will require additional travel to Pond offices to coordinate with internal teams.