Civilian Agencies Client Account Manager

Pond & Company · Columbia, SC · 3 days ago

Full-time

About the role

The primary responsibility of the Client Account Manager is to develop, implement and manage the Civilian Agency Account in order to grow future business and services. The Client Account Manager is expected to work closely with the customer, be expert on their priorities and requirements and to build relationships as required. Serve as Business Development Lead for assigned Civilian Agencies.

Responsibilities

Find, develop and lead strategic pursuits.
Implement and manage the major components of our business line in order to promote future business and services.
Work closely with the customer, know their mission and be familiar with their overall strategies, initiatives, developing programs, and priorities.
Delivers oral and written presentations.
Lead client interface on strategic projects or in resolution of technical and/or performance related problems.
Develops and maintains positive customer and client relationships to foster repeat business.

Requirements

Bachelor’s degree in Architecture, Engineering, or Construction Management, and 10+ years of related experience
PE license, PMP certification, MBA, or other advanced degree preferred
Ability to work well within a team environment, with a positive attitude, multi-tasking ability, and self-motivation to produce high-quality work
Ability to advocate for resources within a matrixed organization and lead a multidisciplinary team without direct supervisory authority
Demonstrated leadership experience preferred
Strong desire and ability to learn and grow professionally; must have the technical aptitude to understand Pond’s services and technical expertise
Experience writing proposals, change orders, and reviewing contractual terms preferred
Experience meeting P&L targets preferred
Experience in executive communications, as the Client Manager will be expected to keep internal and external stakeholders updated on project status, health, and risks
Proven track record of meeting sales quotas preferred
Good understanding of project management techniques for scope, schedule, and budget management preferred
Travel is required approximately 30% of the time
Hybrid/remote work is possible, but will require additional travel to Pond offices to coordinate with internal teams

Qualifications

Determines teaming, resource and execution requirements to support clients' program and upcoming opportunities.
Maintains resource allocation to maximize efficient and effective management of program.
Develops new approaches to advance techniques, tools and program management of business unit in order to meet the needs of the client and achieve sales objectives.
Advocates and encourages "lessons learned" exchange and technology transfer within business units.
Maintains performance of program managers' execution of client program within the business units.
Offers mentoring and encouragement to individual team members with the goal of encouraging and maintaining team unity, harmony and overall efficiency.
Delivers oral and written presentations. Leads production of proposals, SOQ's and other marketing I promotion materials to build practice.
May lead negotiations of fee offers, scopes of work, and contracts of work.
Leads program team and facilitates the communication, intelligence sharing, and interaction between organization and client.
May perform as project manager on strategic projects or in resolution of technical and/or performance related problems.
Develops and maintains positive customer and client relationships to foster repeat business.
Updates and maintains body of knowledge related to training, degree or job responsibilities.
Adheres to company policies and procedures.

Skills

Technical aptitude to understand Pond’s services and technical expertise
Project management techniques for scope, schedule, and budget management
Executive communications
Business development skills
Strategic thinking and problem-solving

Benefits

Starting base pay may vary depending on scope and level of position, geographic location, candidate skill, knowledge and experience. Additional cash incentives may be provided as part of the compensation package, in addition to a range of medical, financial and/or other benefits dependent on position offered.

Pay

Schedule

Hybrid/remote work is possible, but will require additional travel to Pond offices to coordinate with internal teams. Travel is required approximately 30% of the time.

Other

All Pond & Company positions require participation in at least one in-person interview as part of our hiring process, and most roles also require in-person onboarding at a Pond office location; candidates should expect to meet directly with our team and should be cautious of any communication suggesting otherwise.