CityWalk Foods Bartender

About the role

Join the dynamic team at Universal CityWalk as a Bartender, where you’ll manage the daily operations of a bar in a fast-paced and guest-facing environment. Working with us means experiencing three blocks of music, shopping, and diverse restaurants and cuisine. We’re all about entertaining and feeding our guests, many of whom are locals enjoying a night out. Here you can explore different venues, try new things, and build a career out of having fun.

Responsibilities

• Moves with a sense of urgency by processing guests’ food and beverage orders and upselling products.
• Pours wine and serves draft and bottled beer, in addition to mixing drinks and beverages to recipe.
• Checks identification of guests to ensure that they are of legal drinking age.
• Complies with all food and beverage regulations.
• Operates cash registers, collects payments from guests, and returns change.
• Practices proper cash handling procedures by addressing the point-of-sale system after every transaction, properly organizing money, counting change back to guests, and following appropriate cash out procedures.
• Maintains work areas by organizing and cleaning bar, tables, and service well.
• Pre-busses tables and bar top as needed of used glassware, plate ware, silverware, etc.
• Completes all opening, running, and closing duties as assigned.
• Manages bar operation and orders and maintains liquor and bar supplies throughout the shift.
• Adheres to any opening and closing procedures, including setting up and breaking down the venue, as scheduled.
• Maintains a clean, organized, and sanitized bar area.
• Preps fruit garnishes, stocks, cleans, puts away product, or discards waste as needed.
• Promotes and provides extraordinary guest service for both internal and external guests; answers questions, offers information, and provides assistance in a courteous manner.
• Understands and demonstrates the proper use of safety practices and ensures department standards are maintained and safety policies are upheld.
• Balances cash drawers at the beginning and end of each shift, with a strong emphasis on accuracy, integrity, and adherence to established cash-handling procedures.
• Provides excellent customer service by assisting guests with inquiries, resolving complaints, and addressing concerns related to cash transactions while maintaining a high level of professionalism.
• Collaborates with team members and management to ensure a compliant, efficient, and secure cash-handling process in line with company policies and legal requirements.
• Monitors and maintains a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols.
• Identifies, de-escalates, and resolves conflicts or disturbances professionally and effectively to maintain a positive atmosphere.
• Provides a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions.
• Maintains a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages.
• Performs other duties as assigned.

Requirements

• Must be 21 years or older.
• Valid California Food Handler certification required before the first day.
• Previous Bartender experience preferred.

Benefits

• Complimentary admission to Universal Studios Hollywood and all Universal Theme parks.
• Earn complimentary tickets for your friends and family.
• Discounts on food and merchandise.
• Special events for employees (preview nights for new attractions/events).
• Building lifelong friendships.
• Resume-building workshops.
• Growth opportunities.
• Wellness programs.

Pay

$19 per hour + tips