City Desk Representative
This position is located in Dickinson, ND and is open to both internal and external applicants. In-person attendance is required.
About the Role
The City Desk Representative supports the operational functions of the city desk, including order entry, order fulfillment, returns processing, and inventory management. This role ensures a clean, safe, and well-stocked display area while maintaining vendor catalogs, price sheets, and assigned inventory stock locations.
Responsibilities
- Provides customer service functions, including order entry, filling orders, processing returns, expediting, and technical assistance.
- Maintains a clean, safe, and well-stocked City Desk display area, including displaying specials and promotional items.
- Maintains vendor catalogs and price sheets.
- Informs proper departments of “stock outs,” inventory discrepancies, and other inventory concerns.
- Maintains assigned inventory stock locations, ensuring correct locators and neat, orderly shelves.
- Abides by all safety requirements, including wearing required PPE gear.
- Participates in marketing planning and implementation for Border States product lines as needed.
- Attends sales meetings and stays current on new products and applications.
- Assists with receiving, shipping, and other warehouse functions as required.
- Ensures all batched managed material is labeled accurately and inventoried.
- Performs other duties as assigned by supervisor or designate.
Requirements
- Minimum of a 2-year business/trade degree preferred or equivalent work experience.
- Minimum of 1 year of prior warehouse, city desk, and/or sales experience with good knowledge of electrical products or systems preferred.
- Ability to read, write, and speak in English.
- Strong working knowledge of PC for Windows, Microsoft Office (Excel and Word), internet, email, and SAP software preferred.
Skills and Abilities
- Excellent interpersonal, written, and verbal communication skills.
- Strong planning and organizational abilities.
- Excellent customer service skills, including competence, accuracy, responsiveness, and engagement.
Physical Requirements
Lift and carry requirements (weight and frequency):
- Occasionally (0 – 33%): Lift from floor to waist up to 100 lbs; lift above waist up to 75 lbs; unilateral carry up to 25 lbs; bilateral carry up to 50 lbs.
- Frequently (34 – 66%): Stand for sustained periods; walk to accomplish tasks; reach in any direction; handle objects with fingers and palm; talk; hear; exposure to adverse weather/temperature conditions.
- Continuously (67 – 100%): Walk; use repetitive motion (wrists, hands, fingers); perform desk work (computer, phone, office equipment); use tools for receiving, stocking, and shipping.
Physical activities performed in a typical day:
- Sitting: Not at all
- Standing: Frequently
- Walking: Continuously
- Bending/Stooping: Occasionally
- Crawling: Not at all
- Climbing/Walking Stairs: Occasionally
- Reaching: Frequently
- Crouching/Squatting: Occasionally
- Kneeling: Occasionally
- Balancing: Frequently
- Repetitive Motion: Occasionally
- Trunk Rotation: Occasionally
- Pushing/Pulling: Occasionally
- Driving (forklift): Occasionally
Benefits
- Health, Dental, and Vision Benefits
- Accident, Critical Illness, and Hospital Indemnity Insurance
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- Employee Stock Ownership Plan (ESOP)
- Disability Benefits
- 401(k) Retirement Plan
- Life Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Volunteer Time
- Personal Leave Time
- Bonuses based on branch and company goal achievement
About the Company
Border States is a 100% employee-owned leader in the electrical supply distribution industry, with approximately 130 locations across 31 states. We serve the construction, industrial, and utility industries, delivering top-notch customer service through empowered employee-owners. Our success stems from open-book management, innovation, and a commitment to adding value for diverse customer needs.
As an employee-owner, you’ll uphold our mission, service philosophy, and standards: competence, accuracy, responsiveness, and engagement.