City Desk Representative

About the role

The City Desk Representative supports the operation functions of the city desk. They are responsible for entering orders, filling orders, processing returns, maintaining a clean and well-stocked display area, managing vendor catalogs and price sheets, informing departments of stockouts, and maintaining assigned inventory stock locations.

Responsibilities

• Provides customer service functions including order entry, filling orders, processing returns, expediting, and technical assistance, Will Call, and other functions, as needed.
• Maintains a clean, safe and well-stocked City Desk display area.
• Displays specials and other promotion items to sell.
• Maintains vendor catalogs and price sheets.
• Informs proper departments of “stock outs”, inventory discrepancies and other inventory problems or concerns.
• Maintains assigned inventory stock locations making sure the material put away has the correct locator and the shelves are kept neat and orderly.
• Abides by all safety requirements including wearing the required PPE gear.

Qualifications

• Minimum of a 2-year business/trade degree preferred or the equivalent in work experience.
• Minimum of 1 year of prior warehouse, city desk, and/or sales experience with good knowledge of electrical products or systems preferred.
• Requires the ability to read, write, and speak in English.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel and Word), internet, email, and SAP software.

Skills and Abilities

• Excellent interpersonal, written, and verbal communication, reading skills.
• Ability to effectively plan and organize.
• Excellent customer service skills including being competent, accurate, responsive, and engaged.

Physical Requirements

• Lift and carry requirements: Occasionally 0 – 33%, Frequently 34 – 66%, Continuously: 67 – 100%
• Sitting: Not at all
• Standing: Frequently
• Walking: Continuously
• Bending/Stooping: Occasionally
• Crawling: Not at all
• Climbing/Walking Stairs: Occasionally
• Reaching: Frequently
• Crouching/Squatting: Occasionally
• Kneeling: Occasionally
• Balancing: Frequently
• Repetitive Motion: Occasionally
• Trunk Rotation: Occasionally
• Pushing/Pulling: Occasionally
• Handling: Continuously
• Fingering: Frequently
• Talking: Continuously
• Driving: Occasionally
• Desk Work: Continuously
• Using Tools: Frequently
• Hearing: Continuously
• Exposure: Frequently
• Travel: Not at all

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Our History Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extraordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness, and flexibility to outperform all others. Values As a Border States employee-owner, you're responsible for living our mission, service philosophy, and service standards. Our Purpose We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver. Service Philosophy We earn customer loyalty and confidence by caring about their needs and adding value to everything we do. Service Standards Border States employee-owners are competent, accurate, responsive, and engaged. Your career Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for? Border States has a competitive benefits package which includes but is not limited to: Health, Dental and Vision Benefits Accident, Critical Illness, Hospital Indemnity FSA & HSA Employee Stock Ownership Plan (ESOP) Disability Benefits 401(k) Retirement Plan Life Insurance Employee Assistance Program Paid Holidays Paid Volunteer Time Personal Leave time and more! Border States provides bonuses to their employee-owners upon the achievement of branch and company goals. Equal Opportunity For All It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer. Drug Free/Smoke Free workplace Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings: Criminal background check (required for all positions) Motor Vehicle Record (MVR) check (required for positions involving driving)