City Desk Representative

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, empowering you to make decisions, find solutions, and receive rewards for your hard work. This position is located in Fargo, ND.

About the Role

The City Desk Representative supports the operational functions of the city desk, including order entry, order fulfillment, returns processing, and maintaining a clean, safe, and well-stocked display area. This role also involves managing vendor catalogs, price sheets, and inventory stock locations.

Responsibilities

• Provides customer service functions, including order entry, filling orders, processing returns, expediting, and technical assistance.
• Maintains a clean, safe, and well-stocked City Desk display area, including displaying specials and promotional items.
• Maintains vendor catalogs and price sheets.
• Informs proper departments of “stock outs,” inventory discrepancies, and other inventory concerns.
• Maintains assigned inventory stock locations, ensuring correct locators and neat, orderly shelves.
• Abides by all safety requirements, including wearing required PPE gear.
• Participates in marketing planning and implementation for Border States product lines as needed.
• Attends sales meetings and stays current on new products and applications.
• Assists with receiving, shipping, and other warehouse functions as required.
• Ensures all batched managed material is labeled accurately and inventoried.
• Performs other duties as assigned by a supervisor or designate.

Requirements

• Minimum of a 2-year business/trade degree preferred or equivalent work experience.
• Minimum of 1 year of prior warehouse, city desk, and/or sales experience with good knowledge of electrical products or systems preferred.
• Ability to read, write, and speak in English.
• Strong working knowledge of PC for Windows, Microsoft Office (Excel and Word), internet, email, and SAP software preferred.

Skills

• Excellent interpersonal, written, and verbal communication skills.
• Strong planning and organizational abilities.
• Excellent customer service skills, including competence, accuracy, responsiveness, and engagement.

Physical Requirements

Lift and carry requirements (weight and frequency):

• Occasionally (0 – 33%): Lift from floor to waist up to 100 lbs; lift above waist up to 75 lbs; unilateral carry up to 25 lbs; bilateral carry up to 75 lbs.
• Frequently (34 – 66%): Standing, reaching, balancing, pushing/pulling, handling, talking, desk work, use of tools, hearing, exposure to adverse weather/temperature conditions.
• Continuously (67 – 100%): Walking, fingering, driving (forklift), repetitive motion (wrists/hands/fingers).

Physical activities in a typical day:

• Sitting: Not at all
• Standing: Frequently
• Walking: Continuously
• Bending/Stooping: Occasionally
• Crawling: Not at all
• Climbing/Walking Stairs: Occasionally
• Reaching: Frequently
• Crouching/Squatting: Occasionally
• Kneeling: Occasionally
• Balancing: Frequently
• Trunk Rotation: Occasionally

Benefits

• Health, Dental, and Vision Benefits
• Accident, Critical Illness, and Hospital Indemnity Insurance
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave Time
• Bonuses based on branch and company goal achievements