City Desk Representative
This position is located in Heber City, UT.
About the role
Join a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, empowering you to make decisions, find solutions, and receive rewards for your hard work. As a City Desk Representative, you will support the operational functions of the city desk, ensuring efficient order processing, inventory management, and customer service.
Responsibilities
- Provides customer service functions including order entry, filling orders, processing returns, expediting, and technical assistance.
- Manages Will Call and other functions as needed.
- Maintains a clean, safe, and well-stocked City Desk display area, including displaying specials and promotional items.
- Maintains vendor catalogs and price sheets.
- Informs proper departments of “stock outs,” inventory discrepancies, and other inventory problems or concerns.
- Maintains assigned inventory stock locations, ensuring correct locator information and neat, orderly shelves.
- Abides by all safety requirements, including wearing required PPE gear.
- Participates in marketing planning and strategy for Border States product lines as needed.
- Implements and supports marketing plans and attends sales meetings to stay current on new products and applications.
- Assists with receiving, shipping, and other warehouse functions as required.
- Ensures all batched managed material is labeled accurately and inventoried as needed.
- Performs other duties as assigned by a supervisor or designate.
Requirements
- Minimum of a 2-year business/trade degree preferred or equivalent work experience.
- Minimum of 1 year of prior warehouse, city desk, and/or sales experience with good knowledge of electrical products or systems preferred.
- Ability to read, write, and speak in English.
- Strong working knowledge of PC for Windows, Microsoft Office (Excel and Word), internet, email, and SAP software preferred.
Skills
- Excellent interpersonal, written, and verbal communication skills.
- Strong ability to plan and organize effectively.
- Excellent customer service skills, including being competent, accurate, responsive, and engaged.
Physical Requirements
Lift and Carry Requirements (weight and frequency):
- Occasionally (0 – 33%): Lift from floor to waist up to 100 lbs; above waist lift up to 75 lbs; unilateral carry up to 25 lbs; bilateral carry up to 75 lbs.
- Frequently (34 – 66%): Standing, walking, reaching, trunk rotation, pushing/pulling, handling, talking, hearing, exposure to adverse weather/temperature conditions.
- Continuously (67 – 100%): Walking, desk work, use of tools, fingering, talking.
Physical Activity Frequency:
- Not at all: Sitting, crawling, driving (forklift).
- Occasionally: Bending/stooping, crouching/squatting, kneeling, climbing/walking stairs, repetitive motion.
- Frequently: Standing, balancing, trunk rotation, pushing/pulling.
- Continuously: Walking, reaching, handling, fingering, talking, desk work, use of tools, hearing.
Benefits
- Health, Dental, and Vision Benefits
- Accident, Critical Illness, and Hospital Indemnity Insurance
- Flexible Spending Account (FSA) & Health Savings Account (HSA)
- Employee Stock Ownership Plan (ESOP)
- Disability Benefits
- 401(k) Retirement Plan
- Life Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Volunteer Time
- Personal Leave Time
- Bonuses based on achievement of branch and company goals
About Border States
Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. As a 100% employee-owned company, our success stems from the dedication of our employee-owners. We practice open-book management, empowering employee-owners with clearly defined authority to innovate and respond quickly to customer needs. We serve the construction, industrial, and utility industries, focusing on adding value to everything we do.
Values
Purpose: We believe unstoppable businesses shouldn't go it alone. We are owners—of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.
Service Philosophy: We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.
Service Standards: Border States employee-owners are competent, accurate, responsive, and engaged.