Circulation Clerk

About the role

The Circulation Clerk plays a crucial role in providing high-level customer service to Library patrons. They handle a variety of tasks including circulation of library materials, answering patron inquiries, handling payments, scheduling meeting room access, and assisting with basic computer needs.

Responsibilities

• Working with the public in a friendly and courteous manner using approved customer service techniques.
• Maintaining a working knowledge of Library policies and enforcing them consistently.
• Performing general desk duties such as answering the phone, circulating library materials, processing holds, handling fines and fees, processing library card applications, scheduling and confirming meeting room reservations, recording statistical usage, and other similar responsibilities.
• Assisting patrons with the public catalog system and locating Library materials.
• Assisting patrons with basic readers advisory and reference service.
• Assisting patrons with basic computer needs.
• Handling and processing books and other materials by unpacking boxes, emptying book drops, loading and unloading book trucks, performing basic repairs, putting on covers, sampling material, and applying labels.
• Working with computers and interacting with Library-related software.
• Filing and keeping records in order.
• Maintaining collection usability by shelving/reorganizing materials according to Library policy.
• Assisting with Library events.
• Performing job duties as scheduled and any other jobs assigned by the immediate supervisor.

Requirements

• A High School Diploma or GED.
• Basic computer experience with standard office software, including Microsoft Office products, email, and internet usage.

Skills and Characteristics

• Ability to read and write.
• Ability to communicate orally and in writing effectively.
• Ability to work with the public.
• Ability to work with staff in a team environment.
• Filing skills, both alphabetical and numerical.
• Math skills, including the ability to make change without a calculator.
• Ability to understand and follow verbal and written directions.

Physical Demands

• Standing, sitting, stooping, and walking.
• Handling books and other Library materials.
• Using computer input devices, including working extensive hours at the computer screen.
• Visual acuity for near reading.
• Mobility to help patrons and reach materials.
• Employees may need to carry, push, pull, or lift up to 30 pounds.
• Pushing and pulling book trucks up to 50-100 lbs.
• Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the work day.

Work Environment

• Climate controlled environment.
• Exposure to dust.

Work Devices

• Computers and peripherals.
• General office equipment.
• Telephones.
• Book carts.

EEO Statement

Bullitt County Public Library is an Equal Opportunity Employer. We are committed to advancing the Library's embrace of equity, diversity, and inclusion. We recognize our obligation to enhance the diversity of our collections, events, services, and staff. The Library aims to embody the tenets of social responsibility so that our actions bring about an improved quality of life for our patrons, our staff, and our community at large.