Circulation Clerk

About the role

The Circulation Clerk is responsible for providing high-level customer service to library patrons, performing circulation tasks, and assisting with various library services.

Responsibilities

• Working with the public in a friendly and courteous manner using approved customer service techniques.
• Maintaining a working knowledge of Library policies and enforcing them consistently.
• Performing general desk duties such as answering phones, circulating materials, processing holds, handling fines and fees, processing library card applications, scheduling and confirming meeting room reservations, recording usage statistics, and other similar responsibilities.
• Assisting patrons with the public catalog system, locating materials, offering basic readers advisory and reference service, and helping with basic computer needs.
• Handling and processing books and other materials by unpacking boxes, emptying book drops, loading and unloading book trucks, performing basic repairs, applying labels, and maintaining collection usability through shelving and reorganization according to Library policy.
• Assisting with Library events and other job duties as scheduled and assigned by the immediate supervisor.

Requirements

• High School Diploma or GED
• Basic computer experience with standard office software, including Microsoft Office products, email, and internet usage.

Skills and Characteristics

• Ability to read and write.
• Ability to communicate orally and in writing effectively.
• Ability to work with the public.
• Ability to work with staff in a team environment.
• Filing skills, both alphabetical and numerical.
• Math skills, including the ability to make change without a calculator.
• Ability to understand and follow verbal and written directions.

Physical Demands

• Standing, sitting, stooping, and walking.
• Handling books and other Library materials.
• Using computer input devices, including working extensive hours at the computer screen.
• Visual acuity for near reading.
• Mobility to help patrons and reach materials.
• Employee may need to carry, push, pull, or lift up to 30 pounds.
• Pushing and pulling book trucks up to 50-100 lbs.
• Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the work day.

Work Environment

• Climate controlled environment.
• Exposure to dust.

Work Devices

• Computers and peripherals.
• General office equipment.
• Telephones.
• Book carts.