Lead Clerk

About the role

WinCo Foods is a growing family of over 140 supermarkets in 10 states with more than 22,000 employee owners. As the second largest employee-owned company in the United States, WinCo has over 500 millionaire employee-owners through its Employee Stock Ownership Plan (ESOP). The company's purpose is to make the lives of customers and employee owners better by offering the lowest possible prices.

Assist management with store operations by performing clerk duties in the designated department (grocery or freight), leading by example, and assisting the department manager in general department operations. Answer customer questions and complaints professionally, ensure fast and friendly service, and perform the duties of a grocery clerk, cashier, and/or freight stocker while assisting assigned employees with their tasks, including break and lunch notifications.

Responsibilities

• Welcome, engage, serve, and thank customers; maintain an atmosphere of friendly, enthusiastic customer service
• Perform clerk duties in the designated department (grocery or freight) — refer to Grocery Clerk, Cashier/Checker, and/or Freight Stocker job descriptions for complete responsibilities
• Lead customer service efforts: handle complaints and requests, approve checks, sell gift certificates, issue refunds, receive returned check payments, answer customer questions
• Monitor area activities including customer traffic flow and checkout lane coverage
• Maintain cleanliness and eye-appeal of work area, storage area, equipment, and retail displays per company policy and legal regulations (mopping, sweeping, garbage removal, etc.)
• Keep department/area clear of excess carts, baskets, and garbage
• Monitor arrivals, breaks, lunches, and departures of employees in area of responsibility
• Communicate regularly with immediate supervisor; assist supervisor as needed or directed
• Assist clerks by providing direction and leadership, demonstrating clerk responsibilities, and answering employee questions
• Monitor cashier money handling procedures; assist with scan system procedures (UPC codes not on file, scan pricing errors, etc.)
• Fill department racks/shelves, displays, coolers; handle cleaning materials, department machines and equipment; pull cardboard; face walls and aisles; perform cashiering duties
• Maintain constant awareness of customer and employee safety
• Stock and rotate merchandise in any area of the store as needed
• Perform other duties as assigned or needed

Requirements

Education

• High School Diploma or equivalent

Experience & Abilities

• Communicate clearly and professionally with excellent verbal, written, and interpersonal skills; establish and maintain good rapport with co-workers, supervisors, vendors, customers, and others
• Provide leadership: maintain composure and professionally address difficult or angry individuals (customers, vendors, co-workers)
• Apply clear understanding of overall company practices, including in-depth knowledge of policies/procedures, to effectively judge and react to customer activity
• Demonstrate initiative and self-direction to perform a variety of simultaneous skills (multi-tasking)
• Conduct visual inspections; read reports, computer printouts, register and computer screens
• Perform basic math (add, subtract, multiply, divide) and compute weights and measures
• Perform primary duties efficiently and accurately with honesty and integrity
• Consistently provide world-class customer service to internal and external customers
• Work varied shifts in a 24/7 operation, including nights, weekends, and holidays
• Perform all duties described in the appropriate department-specific job description (grocery clerk, cashier, and/or freight stocker)
• Understand overall company practices through previous experience in designated department (grocery or freight) or equivalent
• Properly use cleaning chemicals per manufacturer guidelines
• Properly handle food products per State and County laws and WinCo standards
• Reach, lift, and maneuver objects of varying dimensions and weights up to 50 lbs. frequently
• Stand for long periods, walk and move rapidly, bend, stoop, twist, and turn frequently
• Perform duties with mental alertness involving potential hazards related to procedures, machines, equipment, and work aides
• Understand state & federal regulations if certification is needed

Additional Requirements

• Minimum age: 18 years old in Montana and Oregon; 21 years old in all other states
• Food Handlers Certification (per State laws)

Machines & Equipment

Refer to the appropriate department-specific job description (grocery clerk, cashier, and/or freight stocker) for a complete list.

Benefits

Top-tier medical plans and tuition support are offered as part of the benefits package.

Schedule

Varied shifts in a 24/7 operation, including nights, weekends, and holidays.

Pay

USD $24.42 – $31.40 per hour.