Circulation Clerk

Responsibilities

• Execute opening and closing procedures for the library.
• Perform circulation desk duties including checking materials in and out, registering patrons, providing library cards, and maintaining the online patron database.
• Enforce the library's policies concerning the circulation of materials.
• Perform reserve book functions and assist patrons with self-checkout stations.
• Answer telephone calls courteously, providing helpful information and routing calls as needed.
• Receive and process donations, distributing them as required.
• Receive and ship library materials through courier services and internal delivery channels.
• Promote efficient and effective library use by assisting patrons in a friendly, courteous, and knowledgeable manner.
• Set up and operate the cash register, handling payments for fees including lost and damaged items.
• Process credit/debit transactions and manage money transactions for the Friends of the Library.
• Close out daily receipts, count cash, and reconcile the money from the cash register.
• Assist library users in locating and placing holds on local and system materials.
• Teach patrons how to use the online catalog and self-check machines.
• Search for materials with the status of claims returned or in transit.
• Direct the actions of circulation pages when senior staff are not present.
• File music CDs, DVDs, and Playaways behind the desk upon return.
• Distribute mail and check in courier/library delivery bags/bins of materials.
• Empty outside book drops as needed.
• Assist meeting room users with bookings, open meeting rooms, and update schedules.
• Perform other duties as assigned.

Qualifications

• High school graduate or equivalent.
• Ability to use computers and word processing applications.
• Ability to learn library automated circulation and catalog systems.
• Ability to relate to library patrons of all ages in a positive, patient, and effective manner.
• Ability to establish and maintain effective work relationships with co-workers.
• Ability to understand and follow oral and written instructions.
• Effective communication skills.
• Ability to meet the physical requirements of the position.
• Ability to work varied hours, including evenings and weekends.
• Ability to operate all equipment necessary to perform job duties.
• Ability to work with minimal supervision.

Accountabilities

• Provide accurate and timely information to patrons.
• Follow library rules and policies.
• Deliver courteous, tactful, and positive library service to patrons.
• Complete work in a timely manner.
• Stay informed about all departmental matters pertaining to the position.
• Enforce library policies and procedures.

Working Conditions and Physical Requirements

Work is performed in a public library setting with minimal exposure to health or safety hazards. Substantial time is spent working on a computer.

• Physical activities include sitting, walking, bending, stooping, reaching above shoulder height, finger dexterity, repetitive motions, talking, hearing, and visual acuity.
• May occasionally lift files, supplies, furniture, or fixtures.

The physical demands described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.