Chophouse Host

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging. Job Title: Chophouse Host Department: Food & Beverage / Chophouse Location: Monarch Casino Resort Spa — Black Hawk, Colorado Status: Part-Time Shift: Varies, including evenings, weekends, and holidays Reports To: Chophouse Manager / Restaurant Manager Job Summary Monarch Casino Resort Spa is seeking a polished, guest-focused Chophouse Host to provide the first impression of our fine dining restaurant experience. The Chophouse Host is responsible for greeting guests warmly, managing reservations and seating flow, supporting dining room operations, and ensuring each guest receives prompt, professional, and welcoming service. This role is ideal for someone who enjoys working in a fast-paced hospitality environment, communicates well with guests and team members, and takes pride in creating a refined, memorable dining experience. Key Responsibilities Greet all guests promptly, professionally, and courteously upon arrival.Manage guest seating, reservations, waitlists, and table assignments to support efficient dining room flow.Communicate wait times accurately and professionally to guests.Escort guests to tables and present menus in accordance with service standards.Coordinate with servers, bussers, food runners, supervisors, and management to ensure smooth service.Maintain awareness of table availability, section rotation, guest preferences, and special requests.Answer guest questions regarding restaurant offerings, hours of operation, menus, and property amenities.Assist with phone inquiries, reservation confirmations, and guest follow-up as needed.Support guest recovery by listening to concerns and notifying management promptly when issues arise.Maintain cleanliness and organization of the host stand, menus, entry area, and related guest-facing spaces.Assist with special events, VIP guests, large parties, and private dining arrangements as directed.Follow all company policies, service standards, safety procedures, and departmental guidelines.Demonstrate professional appearance, positive attitude, and teamwork at all times.Perform additional duties as assigned to support Chophouse and Food & Beverage operations. Qualifications Previous host, restaurant, hospitality, guest service, or fine dining experience preferred.Strong guest service skills with a professional and welcoming demeanor.Ability to communicate clearly and courteously with guests, team members, and leadership.Ability to remain calm, organized, and professional in a high-volume environment.Basic computer skills; experience with reservation or POS systems preferred.Strong attention to detail and ability to manage multiple priorities at once.Ability to work independently and as part of a team.Must be able to work a flexible schedule, including nights, weekends, holidays, and peak business periods.Must meet all company and regulatory requirements for employment. Preferred Skills Experience in a fine dining, steakhouse, luxury resort, casino, or high-volume restaurant environment.Knowledge of restaurant seating rotation, reservation management, and guest flow.Ability to recognize and respond to VIP guests and special occasions with professionalism.Bilingual communication skills are a plus, but not required. Physical Requirements Ability to stand and walk for extended periods during the shift.Ability to bend, reach, and move throughout the restaurant and host area as needed.Ability to lift, carry, or move items such as menus, supplies, and small restaurant equipment up to 25 pounds occasionally.Ability to work in a fast-paced restaurant environment with varying noise levels.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The Chophouse Host works in a luxury restaurant environment within a casino resort setting. The role requires frequent interaction with guests, team members, and management. Work schedules may vary based on business needs and may include evenings, weekends, holidays, and special events. Benefits and Perks Eligible team members may receive a comprehensive benefits package, including: Medical, dental, vision, life, and disability insurancePaid time off and paid holidays for eligible full-time team members401(k) with company matchFree or subsidized team member mealsSubsidized transportation and free parkingEducation reimbursementCareer development and advancement opportunitiesTeam member discounts and recognition programs Equal Opportunity Employer Statement Monarch Casino Resort Spa is an Equal Opportunity Employer. Employment decisions are based on job-related qualifications, merit, and business needs. The company does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, veteran status, or any other status protected by applicable law. An Estimated Salary For This Position Would Be We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.