Dining Host

General Summary

As a Dining Host/Hostess, you will be the first point of contact for members and guests, ensuring they feel welcomed and valued as soon as they enter the club. You will manage reservations, seating arrangements, and guest inquiries while maintaining a smooth and efficient flow of service. Your role is crucial in setting the tone for the dining experience, making sure members and guests have a positive and memorable visit.

Primary Essential Duties and Responsibilities

• Greet Guests: Warmly welcome guests as they arrive, ensuring a friendly and professional first impression.
• Manage Reservations: Handle phone and online reservations, update the reservation system, and manage the seating plan efficiently.
• Escort Guests: Guide guests to their tables, present menus, and explain any special promotions or daily specials.
• Answer Inquiries: Respond to guest inquiries about the menu, restaurants, and services, providing accurate and helpful information.
• Cooking Room Coordination: Monitor the dining area to ensure tables are turned over efficiently and guests are seated promptly.
• Communicate with Staff: Work closely with servers, kitchen staff, and management to coordinate smooth service and address any issues.
• Maintain Cleanliness: Ensure the entrance, waiting area, and host station are clean, organized, and well-stocked.
• Address Concerns: Resolve guest complaints or concerns, escalating to management when necessary.
• Safety Compliance: Adhere to health and safety regulations, ensuring the dining area is compliant with all relevant standards.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position:

• Must be able to reach, bend, stoop, stand, and lift up to 40 pounds.
• Must be able to stand for prolonged periods of time.
• Moderate noise level in the work environment.

Requirements

• Qualifications: Good organizational and follow-through skills. Knowledge of and ability to perform required role during emergency situations.
• Demonstrated ability to clearly and effectively articulate ideas, information, and instructions in both individual and group settings. Proven track record of delivering high-quality service by understanding and addressing customer needs, ensuring satisfaction and fostering positive relationships.
• Skilled in identifying and resolving conflicts through effective negotiation, mediation, and problem-solving techniques, leading to mutually beneficial outcomes. Consistently maintains a professional demeanor, upholds ethical standards, and adheres to organizational protocols in all interactions and responsibilities.
• Education & Experience Requirements: High School education or equivalent. Previous fine dining and/or banquet experience. Previous experience in a customer service role, preferably in a restaurant or hospitality setting. Flexible schedule, including evenings, weekends, and holidays as required.