Chocolatier Supervisor - Full Time

Supervisor Responsibilities

• Ensure the well-being of the store and its employees through effective safety and risk management.
• Communicate effectively and timely with all levels of the organization.
• Work closely with store personnel, general manager, store and division management teams, and corporate liaisons.
• Prioritize daily store activities under the direction of the general manager.
• Manage operations of the sales floor or units (e.g., cash/wrap, retail, or fountain areas).
• Serve as the principal point of contact with corporate employees and outside vendors in the absence of management members.
• Uphold exemplary customer service standards by modeling behavior and leadership.
• Maintain high standards of cleanliness, food/product safety, and branding requirements.
• Properly use the MICROS system and its functionality.
• Respond promptly to escalated customer service issues.

Required Knowledge and Skills

• Clear, professional, and effective oral and written communication.
• Team-building skills, including empathy, rapport-building, delegation, and empowerment.
• Effective time management and self-direction under minimal supervision.
• Ability to conduct evidence-based business forecasting for sales and resource needs.
• Familiarity with point of sale systems, such as MICROS.
• Knowledge of restaurant or retail management techniques.

Education and Work Experience

• A high school diploma or GED is preferred.
• One or more years of related experience in a fast-paced restaurant or retail environment, with six or more months as a supervisor preferred.