Part Time Chocolatier Supervisor

About the role

As a Retail & Restaurant Supervisor, you’ll support store leadership in driving daily operations, leading the team, and delivering an outstanding guest experience. You’ll play a key role in maintaining high standards, supporting team development, and ensuring smooth store operations.

Responsibilities

• Support the General Manager in overseeing daily store operations
• Lead shifts and manage the sales floor, including retail, cash wrap, and café areas
• Maintain high standards of cleanliness, food safety, and brand presentation
• Monitor sales and labor to help meet business goals
• Serve as the point of contact during manager absences
• Model exceptional customer service and resolve escalated guest concerns
• Create a welcoming, inclusive environment for all guests
• Help with scheduling, training, and onboarding new team members
• Cookout team members to drive performance and engagement
• Partner with management on employee relations matters as needed
• Use POS systems (such as MICROS) to manage transactions and reporting
• Communicate effectively with internal teams (HR, payroll, IT, etc.)
• Support inventory, merchandising, and operational processes

Requirements

• Must be 18 years or older
• High school diploma or equivalent preferred

Qualifications

• Previous experience in retail, restaurant, or hospitality environments
• Prior leadership or supervisory experience preferred
• Strong communication and team-building skills
• Ability to stay organized and manage multiple priorities
• Comfort working in a fast-paced environment
• Familiarity with POS systems is a plus