Children's Ski & Snowboard School, Rental Technician Supervisor

Responsibilities

• Models the essence of exemplary guest service and professionalism.
• Lead a group of 5 rental technicians; assigning tasks, organizing breaks, scheduling, and approving timecards.
• Lead a pre-season inventory.
• Complete an end-of-season inventory.
• Ensure all rental forms are filled out thoroughly and correctly.
• Properly fit ski and snowboard equipment.
• Answer guest questions and provide detailed information about equipment.
• Become certified for the following binding brands: Salomon, Rossignol, Marker, Head.
• Perform all American Standard Testing Merchandise (ASTM) procedures including pre-season testing, in-season testing as required, in-person testing and accident report procedures.
• Proficient in point-of-sale operations, inventory systems, and other general computer literacy.
• Maintain all rental equipment in top condition through a regular maintenance program.
• Understand and follow standard procedures for repair and maintenance services and assign duties to rental technicians.
• Responsible for tool maintenance and keeping shop neat and organized.
• Inventories supplies or equipment and orders as needed with Children’s Manager.
• Accurately tracks equipment and ensures return.
• If late returns, charges appropriate card on file.
• Helps direct instructors who may be assisting Rental Department.
• Cleans shop areas including floors, counters, benches, racks, and shelves.
• Drive golf cart to and from beginner area.
• Set up and tear down the check-in yard.

  Qualifications

  • Experience in the ski industry; prior rental technician experience is preferred.
  • Experience working as a leader or supervisor of a small team (2-5 people).
  • Must be authorized to work in the USA.
  • We are not sponsoring work visas at this time.
  • Must be able to work full time over the busy holiday weeks/weekends.
  • Must be able to multi-task in a fast-paced environment.
  • Positive and energetic with a focus on guest satisfaction.
  • Strong communication skills.
  • Team player.
  • Be able to identify areas that need improvement and have initiative to seek solutions.
  • Ability to read and comprehend instructions, correspondence, and memos.
  • Ability to write correspondence.
  • Ability to effectively present information in one-on-one and small group situations to guests and other employees.
  • Ability to do math.
  • High school diploma or GED preferred.

  Benefits

  • Employee Season Ski Pass
  • $75 Friends and Family Lift Tickets (Not for Resale)
  • Accrued Paid Sick Leave
  • Discounted Employee Shuttles
  • Discounted Real Deal Lift Tickets that give access to Free Skiing at many Colorado Resorts
  • $50 Lift Tickets at Vail Resort-owned ski areas
  • Discounted Ski + Snowboard School for friends and family (subject to availability)
  • Discounted Lodging (subject to availability)
  • Discounts at the resort’s retail outlets
  • Housing at Big Billies

  Pay

  Pay $23 – 25/hr; dependent on experience.