Children's Ski & Snowboard School, Otters & Bears (3-6 YO) Supervisor

Location

Mountain Village, CO

Department

Ski School

Division

Ski School

About the role

We are seeking an enthusiastic individual who wants to work with children in a fast-paced and interactive environment. The ideal person has a background working with young children (3-6 years old) and is an experienced leader. As a part of the leadership team, you will support a staff of indoor attendants and instructors. You will also be directly involved in our primary business of introducing children to skiing/snowboarding for their first time.

Responsibilities

• Work with the Children’s Manager to supervise instructors, Indoor Attendants, Chef, and Snow Camp Instructors.
• Facilitate/attend appropriate instructor line-ups and morning meetings.
• Assign classes to instructors using ProCard and duties to indoor attendants.
• Greet children and parents and facilitate the check-in process. Ensure each child is signed in and out.
• Provide a welcoming and safe environment for our youngest guests.
• Uses PSIA/AASI methods to explain and demonstrate skiing/snowboarding.
• Supports instruction and care for children including: dressing, using the bathroom, ski related games, activities, entertaining children, interfacing with instructors, supervisors, children and parents.
• Ensure timely departure and return of classes.
• Administrative Tasks such as; answering email, ensuring pay is accurate, scheduling, ordering necessary supplies, etc.
• Communicate with instructors and indoor support staff weekly, daily, hourly, and minute to minute.
• Address all staff, guest, and parent issues with compassion and professionalism.
• Explain and Enforce Safety Protocols, Rules, and Regulations.
• Oversee and organize all Children’s Center food orders and daily menu planning in partnership with the Chef.
• Review & track spending year over year, catalog, and submit all food order invoices for payment.
• Report lunch numbers to CSS Chef and all other established outlets.
• Assists in Ski School Rentals, Kitchen, and/or Snow Camp as needed.
• Assists with auditing and approving indoor staff wages, assuring pay is accurately updated on a daily basis.
• Observe instructors and indoor staff to identify exceptional work performance as well as areas to improve to ensure the highest level of guest service. Deliver timely feedback.
• Complete mid-season and end-of-season reviews for employees.
• Attend all appropriate departmental and company-wide meetings.
• Provide a guest experience that exceeds the guest’s expectations.
• Demonstrate and maintain risk management for employees and guests.
• Respond to Incidents and Accidents professionally and quickly. Complete necessary paperwork.
• Contact parents and arrange for child pick-up if they are not acclimating to ski school environment.

Qualifications

• Passion for working with young children (3-6 years old).
• Able to take direction and work independently.
• Must be authorized to work in the USA. We are not sponsoring work visas at this time.
• Strong communication skills; in-person, telephone, and text/email.
• Works well with others; guests, instructors, supervisors, managers, directors, and other resort employees.
• Able to handle fast paced environment; multi-task.
• Strong focus on safety and good decision making.
• PSIA/AASI certification is required.
• Leadership experience is prioritized.
• Must be able to commit to 5 days/week throughout the entire season including busy holiday weeks/weekends.
• Must be willing to work in inclement weather in a physical work environment.
• High school diploma preferred.

Benefits

• Employee Season Ski Pass
• Dependent Season Pass
• 10 $75 Friends and Family Lift Tickets (Not for Resale)
• Issued Uniform to wear while working.
• Access to Free Continuing Education
• Reimbursement for PSIA/AASI Certification Exam Fees
• Accrued Paid Sick Leave
• Discounted Meals
• Discounted Employee Shuttles
• Real Deal Lift Tickets that give access to Free Skiing at many Colorado Resorts
• $50 Lift Tickets at Vail Resort-owned ski areas
• Discounted Ski + Snowboard School for friends and family (subject to availability)
• Discounted lodging (subject to availability)
• Discounts at the resort’s retail outlets

Pay

$2,240-$2,400 Bi-Weekly – Salary (Dependent on Experience)