On Snow Ski & Ride School Supervisor

Reports to: Ski & Ride School Manager

About the role

The On-Snow Ski & Ride School (SRS) Supervisor leads the daily on-snow operations of the Ski School, ensuring exceptional guest experiences, high-quality instruction, and a safe learning environment. This position provides leadership and support to instructors, promotes PSIA instructional standards, and serves as the primary on-snow resource for operational decisions, instructor development, and guest concerns. The On-Snow Supervisor is expected to lead by example, uphold company values, and maintain safety, professionalism, and excellent communication.

Responsibilities

• Oversee and manage the daily lesson lineup, ensuring guests are placed into the appropriate lesson based on age, ability, and individual needs.
• Assign instructors to lessons based on certification level, experience, teaching ability, and guest needs.
• Provide on-snow leadership and operational support to instructors throughout the day.
• Assist instructors with class splits, lesson adjustments, and other operational changes as needed.
• Observe lessons and provide constructive coaching and real-time feedback to instructors.
• Monitor lesson quality and make adjustments to class assignments or groupings to improve guest experience and instructional effectiveness.
• Ensure lessons begin and end on schedule and that instructors adhere to established lesson timelines.
• Promote and enforce PSIA teaching standards and SRS operating procedures.
• Prioritize guest and employee safety by monitoring on-snow operations and addressing hazards or unsafe behaviors.
• Respond to and resolve guest concerns, complaints, and service issues in a professional and timely manner.
• Mediate and resolve conflicts between instructors, guests, and other departments as appropriate.
• Address minor employee performance and policy issues through coaching and corrective action while communicating significant disciplinary concerns to SRS management.
• Communicate important operational updates, incidents, and safety concerns to SRS management.
• Assist with daily instructor scheduling and staffing adjustments to meet operational needs.
• Assist with morning outdoor setup to ensure lesson meeting areas are organized, safe, and prepared for daily operations.
• Maintain a visible presence throughout the SRS operating area to support instructors and ensure smooth daily operations.
• Lead by example by demonstrating professionalism, exceptional guest service, effective communication, and adherence to company policies and values.
• Adhere to all company policies and procedures, including professional appearance standards, dress code, teaching standards, guest service expectations, and drug and alcohol policies.
• Work collaboratively with the SRS Base Supervisor to ensure seamless communication and efficient daily operations between indoor and outdoor SRS functions.
• Adhere to and enforce child safety laws and mandated reporting.
• Plan for future growth and events based on real-time observations.
• Teach lessons when required during high volume days.
• Act as a positive, professional role model, adhering to the company’s hospitality standards.
• Assist and support other departments for events and operations on high volume days.
• Maintain a high level of communication with management and instructors.
• Perform other duties as assigned to support SRS operations.

Requirements

• High School diploma or equivalent required; College degree preferred.
• PSIA or AASI Level 1 certification required; further certifications preferred.
• 2 years’ experience teaching snow sports lessons required.
• At least 1 year of supervisory experience preferred.
• Previous experience working with children required.
• Must be 21 years of age or older.

Skills

• Must be able to ski or snowboard at a double black diamond level; proficiency in both disciplines preferred.
• Strong communication skills and ability to interact courteously with staff and guests.
• Knowledge of PSIA/AASI teaching methods.
• Excellent leadership skills and ability to supervise in a rapidly changing environment.
• Ability to maintain a positive attitude when communicating with guests, students, and staff.
• Active listening skills, including giving full attention to others and asking questions as appropriate.
• Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions or approaches to problems.
• Fluency in English (speaking, reading, writing); Spanish language skills preferred.
• Ability to communicate effectively in writing for the needs of the audience.

Physical Requirements

• Physically capable of performing strenuous exercise at 8,000-10,000 feet with adverse weather conditions.
• Able to lift up to 50 lbs.
• Verbal and auditory abilities necessary for communication with others.
• Dexterity for computer skills, writing, and gear adjustment.
• Must provide own ski/ride equipment, clothing, and accessories necessary for working outdoors in a high alpine winter environment (other than uniform and provided equipment).
• Weekend and holiday work required.

Pay

$23-$25 per hour

Benefits

• Paid sick time
• Free Granby Ranch season pass
• Free skiing and riding at 15 other Colorado resorts
• Discounts on in-house food & beverage, rentals, lessons, and retail
• Year-round/full-time positions qualify for health benefits (medical, dental, vision, life, short-term and long-term disability), retirement benefits, and two weeks paid time off per year
• Employee housing available for full-time seasonal and year-round employees