Children's Ambassador, .8 FTE, 1st shift

What You'll Do

• Welcome with warmth and empathy: Actively greet visitors with kindness, compassion, and understanding—recognizing that families may be experiencing stress, worry, or joy.
• Guide with care: Badge and screen guests according to visitation guidelines, then help them navigate the facility with confidence.
• Support families: Determine destinations and transportation needs, offering assistance every step of the way.
• Transport patients safely: Provide internal patient transport that is both secure and engaging.
• Keep us moving: Stock and move wheelchairs, strollers, and carts to ensure accessibility across the facility.

What We're Looking For

• A high school diploma, GED, or equivalent.
• At least one year of customer service experience, including conflict management.
• Understanding of developmental needs across all age groups—from neonatal to adult.
• Strong communication, interpersonal, and prioritization skills.
• Confidence and composure in stressful situations, with the ability to diffuse negativity.
• Critical thinking skills to make independent decisions in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Bilingual abilities preferred.
• CPR certification (Basic Life Support for Healthcare Providers) required within 90 days of hire.

Scheduling Requirements

• On-call shift: Required approximately once every two weeks. This is a paid “stand by” shift for illness replacement. Coverage includes 1st and 2nd shift on Saturday and Sunday. 3rd shift on-call coverage is required seven days a week.
• Every other weekend is required.
• Participation in a holiday rotation is required.

Why You'll Love This Role

• Be a source of comfort: You’ll be the first point of connection for families, offering empathy and reassurance during moments that matter most.
• Gain professional development and training opportunities.
• Work in a supportive, mission-driven environment.
• Enjoy competitive pay and benefits.
• Make a real difference every day by creating safe, welcoming experiences for children and families.

Schedule

7:30am-4pm (Rotating)
Week 1: Wed, Thurs, Fri, Sat
Week 2: Sun, Wed, Thurs, Fri

Certifications/Licenses

• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council