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Jobs · OTHR · Wisconsin

Children's Ambassador, .5 FTE (20hrs/wk), 2nd Shift

Children's Wisconsin · Milwaukee, WI · 2 mo ago
OTHRPart-time

What You’ll Do

Welcome with warmth and empathy: Actively greet visitors with kindness, compassion, and understanding—recognizing that families may be experiencing stress, worry, or joy. Your presence ensures a positive and comforting first impression.

Guide with care: Badge and screen guests according to visitation guidelines, then help them navigate the facility with confidence.

Support families: Determine destinations and transportation needs, offering assistance every step of the way.

Transport patients safely: Provide internal patient transport that is both secure and engaging.

Keep us moving: Stock and move wheelchairs, strollers, and carts to ensure accessibility across the facility.

What We’re Looking For

  • High school diploma, GED, or equivalent.
  • At least one year of customer service experience, including conflict management.
  • Understanding of developmental needs across all age groups—from neonatal to adult.
  • Strong communication, interpersonal, and prioritization skills.
  • Confidence and composure in stressful situations, with the ability to diffuse negativity.
  • Critical thinking skills to make independent decisions in a fast-paced environment.
  • Ability to work both independently and as part of a team.
  • Bilingual abilities preferred.
  • CPR certification (Basic Life Support for Healthcare Providers) required within 90 days of hire.

Scheduling Requirements

  • On-call shift: Required approximately once every two weeks. This is a paid “stand by” shift for illness replacement. Coverage includes 1st and 2nd shift on Saturday and Sunday. 3rd shift on-call coverage is required seven days a week.
  • Every other weekend is required.
  • Participation in a holiday rotation is required.

Why You’ll Love This Role

  • Be a source of comfort: You’ll be the first point of connection for families, offering empathy and reassurance during moments that matter most.
  • Gain professional development and training opportunities.
  • Work in a supportive, mission-driven environment.
  • Enjoy competitive pay and benefits.
  • Make a real difference every day by creating safe, welcoming experiences for children and families.

Schedule

  • Week 1: Mon-Tues 4pm-8pm, Fri 2:30pm-11pm, Sat-Sun 4pm-8pm
  • Week 2: Mon 2:30-11pm, Thurs-Fri 4pm-8pm
  • Week 3: Mon-Tues 4pm-8pm, Fri 3pm-11:30pm, Sat-Sun 4pm-8pm
  • Week 4: Mon 3pm-11:30pm, Thurs-Fri 4pm-8pm

Benefits

  • Competitive pay and benefits.
  • Opportunities for professional development and training.
  • A supportive, mission-driven environment.
  • The chance to make a real difference every day by creating safe, welcoming experiences for children and families.

About the Role

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

Qualifications

  • High school diploma, GED, or equivalent.
  • At least one year of customer service experience, including conflict management.
  • Understanding of developmental needs across all age groups—from neonatal to adult.
  • Strong communication, interpersonal, and prioritization skills.
  • Confidence and composure in stressful situations, with the ability to diffuse negativity.
  • Critical thinking skills to make independent decisions in a fast-paced environment.
  • Ability to work both independently and as part of a team.
  • Bilingual abilities preferred.
  • CPR certification (Basic Life Support for Healthcare Providers) required within 90 days of hire.

Skills

  • Customer service skills.
  • Empathy and emotional intelligence.
  • Interpersonal skills.
  • Prioritization skills.
  • Stress management.
  • Communication skills.
  • Developmental understanding.

Benefits

  • Health insurance.
  • Retirement plans.
  • Flexible scheduling.
  • Professional development opportunities.
  • Employee wellness programs.
  • Parental leave.
  • Childcare benefits.

Pay

Competitive pay based on experience and qualifications.

Schedule

Varies based on schedule provided above.

Equal Opportunity Employer

Children’s Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees.

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