Children's Ambassador, .5 FTE (20hrs/wk), 1st shift

What You’ll Do

Welcome with warmth and empathy: Actively greet visitors with kindness, compassion, and understanding—recognizing that families may be experiencing stress, worry, or joy. Your presence ensures a positive and comforting first impression.

Guide with care: Badge and screen guests according to visitation guidelines, then help them navigate the facility with confidence.

Support families: Determine destinations and transportation needs, offering assistance every step of the way.

Transport patients safely: Provide internal patient transport that is both secure and engaging.

Keep us moving: Stock and move wheelchairs, strollers, and carts to ensure accessibility across the facility.

What We’re Looking For

• High school diploma, GED, or equivalent.
• At least one year of customer service experience, including conflict management.
• Understanding of developmental needs across all age groups—from neonatal to adult.
• Strong communication, interpersonal, and prioritization skills.
• Confidence and composure in stressful situations, with the ability to diffuse negativity.
• Critical thinking skills to make independent decisions in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Bilingual abilities preferred.
• CPR certification (Basic Life Support for Healthcare Providers) required within 90 days of hire.

Scheduling Requirements

• On-call shift: Required approximately once every two weeks. This is a paid “stand by” shift for illness replacement. Coverage includes 1st and 2nd shift on Saturday and Sunday.
• Weekend availability: Every other weekend is required.
• Holiday rotation: Participation in a holiday rotation is required.

Why You’ll Love This Role

• Be a source of comfort: You’ll be the first point of connection for families, offering empathy and reassurance during moments that matter most.
• Gain professional development and training opportunities.
• Work in a supportive, mission-driven environment.
• Enjoy competitive pay and benefits.
• Make a real difference every day by creating safe, welcoming experiences for children and families.

Schedule

• Week 1: Sunday 8:00 AM – 4:30 PM, Monday 8:30 AM – 5:00 PM, Wednesday 7:30 AM – 4:00 PM, Thursday 7:30 AM – 4:00 PM, Friday Off, Saturday Off
• Week 2: Sunday Off, Monday Off, Tuesday Off, Wednesday Off, Thursday Off, Friday Off, Saturday 7:30 AM – 4:00 PM
• Week 3: Sunday 7:30 AM – 4:00 PM, Monday Off, Tuesday Off, Wednesday Off, Thursday 7:30 AM – 4:00 PM, Friday Off, Saturday 8:00 AM – 4:30 PM
• Week 4: Sunday Off, Monday Off, Tuesday Off, Wednesday 7:30 AM – 4:00 PM, Thursday Off, Friday 8:30 AM – 5:00 PM, Saturday 8:00 AM – 4:30 PM

Certifications/Licenses

• BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council