Children's Ambassador, .5FTE, 2nd Shift

About the role

Actively greets visitors, engaging them before they engage us, to ensure a positive first contact to begin their experience with Children's.

Determines the guest's destination and transportation needs, providing assistance as needed.

Directs visitors with precise way finding.

Transports patients internally providing a safe and engaging experience.

Also responsible for moving/stocking wheel chairs, strollers and carts throughout the facility.

Responsibilities

• Actively greets visitors, engaging them before they engage us, to ensure a positive first contact to begin their experience with Children's.
• Determines the guest's destination and transportation needs, providing assistance as needed.
• Directs visitors with precise way finding.
• Transports patients internally providing a safe and engaging experience.
• Also responsible for moving/stocking wheel chairs, strollers and carts throughout the facility.

Requirements

• A high school graduate or equivalent (GED/HSED).
• A minimum of one year customer service experience including conflict management situations.
• Demonstrated understanding of the needs of the neonatal, infant, toddler, pre-school, school-age, adolescent and/or adult patient in regards to their growth and development process.
• Bilingual abilities preferred.
• CPR certification within 90 days of hire - Basic Life Support (BLS) for Healthcare Providers through American Heart or American Red Cross is required.
• Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment.
• Excellent customer service, communication, interpersonal, and prioritization skills are essential.
• Ability to work independently or as a team.
• Exudes confidence and finesse in stressful situations-effectively diffusing negativity.
• Ability to learn and retain detailed information to keep CHW safe, provide direction for visitors and to transport patients including: Facilities across the MRMC campus to include patient care and amenities, Visiting policy and nuances per unit/area, Donation guidelines, Interventions for violence prevention, Services, events and resources available for families.

Qualifications

• High school graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).

Skills

• Customer service skills.
• Communication skills.
• Interpersonal skills.
• Prioritization skills.
• Confidence and finesse in stressful situations.
• Ability to learn and retain detailed information.

Benefits

• Equal opportunity / affirmative action employer.
• Committed to creating a diverse and inclusive environment for all employees.
• Treats everyone with dignity, respect, and fairness.
• Does not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Pay

• Not specified.

Schedule

• Sun: 4pm-8pm
• Tues-Fri: 1pm-5pm
• Mon-Wed: 1pm-5pm
• Fri: 1pm-5pm
• Mon-Thurs: 1pm-5pm
• Sat-Sun: 4pm-8pm
• Mon: 1pm-5pm
• Wed-Fri: 1pm-5pm
• Wed-Fri: 1pm-5pm
• Wed-Fri: 1pm-5pm
• Sat: 4pm-8pm

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses: BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council