Child Support Specialist 1 (NY HELPS)

Responsibilities

• Providing technical assistance to local district child support enforcement units regarding federal and State laws and policy, management reports, program and systems requirements, so that local district staff can carry out the child support program as required.
• Reviewing, analyzing, monitoring, and communicating with local district child support enforcement operations to ensure federal performance measures are met.
• Conducting on-site visits to assess local district operations, promote full use of appropriate procedures, and participate in special technical assistance projects to increase performance.
• Developing and drafting policies and procedures related to new rules and regulations or designed to ensure program compliance and increase program performance.
• Monitoring State Disbursement Unit (SDU) contractor performance to ensure all contract requirements, deliverables, and timeframes are met.
• Developing system specifications and enhancements to comply with new federal or State requirements or to improve program performance.
• Providing technical assistance to local district child support staff in the use of automated systems.
• Developing requests for proposals (RFPs) for SDU operations or statewide banking services.
• Contributing program expertise, oversight, and monitoring for grants and other program contract services.
• Identifying and working with State subject matter experts in support of development of business rules needed to be integrated in the Integrated Eligibility System (IES).
• Supporting efforts to ensure all IES related changes and accommodations are in compliance with federal and State requirements for child support and are cost effective and efficient.
• Providing subject matter expertise to IES business requirements processes to ensure child support processes and requirements are maintained and not disrupted by IES implementation, and that all current file exchanges and interfaces are retained.
• Assisting in completing user acceptance testing of system.
• Performing other child support duties as assigned.

Skills

• Self-motivated with strong attention to detail and commitment to teamwork.
• Ability to organize and prioritize multiple tasks and meet deadlines.
• Excellent communication and problem-solving skills.

Qualifications

Minimum Qualifications: Six years of experience supervising, monitoring, or administrating a child support enforcement program under Title IV-D of the Federal Social Security Act.

Education Substitutions: An associate degree may substitute for two years of experience; a bachelor's degree may substitute for four years; a master's degree may substitute for five years; and a doctorate may substitute for six years.

Alternative Eligibility: Eligible for a lateral transfer or eligible for transfer under Section 70.1 of the Civil Service Law by having one year of permanent competitive service in an appropriate title. Information regarding transfer eligibility is available on the Civil Service Career Mobility Office website at https://careermobilityoffice.cs.ny.gov/cmo/gotit/. OR reachable on the appropriate eligible list in Albany.

Additional Information

A full-time, contingent permanent appointment will be made. If certified by Civil Service, mandatory reemployment list candidates must be considered first for appointment to this title. Candidates must be legally authorized to work in the United States.

All hires or transfers into this position must submit to mandatory fingerprinting and an associated background investigation, including state and national criminal history record checks, as well as a check with local law enforcement agencies where the applicant has lived, worked, and/or attended school within the last 5 years for any identified arrests, to ensure suitability for employment and/or continued employment. Candidates will not be required to pay the fees associated with mandatory fingerprinting. Depending on the nature of the job, the criminal convictions discovered, or any falsified or omitted information revealed, the investigative findings may bar appointment or result in removal after appointment.

Your resume must indicate how you meet the minimum qualifications for this position. Non-specific submissions may be disqualified from further consideration if the information provided does not meet the minimum qualifications.

Telecommuting up to 50% may be available in accordance with The Office of Temporary and Disability Assistance policy and can be discussed during the interview.