Child Support Specialist 1

About the role

Under close supervision, this entry-level Child Support Enforcement position provides formal classroom and on-the-job training to develop familiarity with child support laws, regulations, policies, and the programs and services of the Bureau for Child Support Enforcement (BCSE).

During the training period, employees perform beginning-level child support case work, including processing cases through location, case development, initial notice to non-custodial parents regarding obligation, and child support enforcement involvement. The role involves monthly evaluation and progress monitoring by supervisory staff to acquire the knowledge and abilities needed to independently manage a caseload.

Responsibilities

• Learn and apply child support laws, regulations, and agency policies.
• Locate parents, assets, and sources of income.
• Calculate child support formulas.
• Research legal sources such as statutes, court opinions, rules, and regulations.
• Compile case information by reviewing public documents, interviewing customers, or gathering information from other agencies.
• Prepare case files for the BCSE Attorney.
• Respond to customer service inquiries and resolve less complex case issues.
• Compose routine correspondence while maintaining confidentiality.

Requirements

• Bachelor’s degree from an accredited college or university.
• OR successful completion of a paralegal or legal secretarial training program (substitutes for two years of required training).
• OR full-time or equivalent part-time paid experience in a legal setting performing legal research, interpreting laws, preparing legal documents, or assisting in case file preparation under attorney supervision.
• OR experience in debt collections, credit investigations, criminal investigations, law enforcement, accounting, auditing, as an Economic Service Worker, or Family Support Specialist (one year of experience substitutes for 30 semester hours of training).
• May require a valid driver’s license and availability of a vehicle for continuous use.
• One year of full-time or equivalent part-time paid professional experience as a Child Support Specialist Trainee may substitute for the required training and experience.

This position is located in Hancock County.