Child Support Specialist 1

Nature of Work

Under close supervision, this entry‑level position performs Child Support Enforcement work. Through formal classroom training and on‑the‑job training, the employee develops familiarity with child support laws, regulations, policies, and the programs and services of the Bureau for Child Support Enforcement (BCSE). The role includes a training period during which the employee processes cases through location, case development, and initial notice to non‑custodial parents, and later acquires the knowledge and abilities to manage a caseload independently.

Responsibilities

• Perform entry‑level child support case work, including processing cases through location and case development.
• Issue initial notices to non‑custodial parents regarding obligations and child support enforcement involvement.
• Locate parents, assets, and sources of income; calculate the child support formula.
• Research legal sources such as statutes, court opinions, rules, and regulations.
• Review public documents, interview customers, and gather information from other agencies to compile case information.
• Prepare case files for the BCSE Attorney.
• Respond to customer service inquiries and resolve less complex case issues.
• Compose routine correspondence while maintaining confidentiality of information.
• Participate in monthly evaluation and progress monitoring by supervisory staff.

Qualifications

• Bachelor’s degree from an accredited college or university, or successful completion of a paralegal or legal secretarial training program (substitutes for two years of required training).
• Full‑time or equivalent part‑time paid experience in a legal setting that required legal research, reading and interpreting laws, preparing legal documents, and assisting in case file preparation under attorney supervision.
• Experience in debt collections, credit investigations, criminal investigations, law enforcement, accounting, or auditing.
• Experience as an Economic Service Worker or Family Support Specialist.
• Any combination of the above may substitute for the required training at a rate of one year of experience for every thirty (30) semester hours of training.

Special Requirements

• May be required to have a valid driver’s license and continuous access to a vehicle.

Other Information

• Probationary period of twelve (12) months.
• Clerical/customer service and corrections/community corrections experience may substitute for required training or experience.
• One (1) year of full‑time or equivalent part‑time paid professional experience as a Child Support Specialist Trainee may substitute for the required training and experience.

Benefits

State employment offers a variety of benefits. Click here to visit the Division of Personnel's Benefits page.