Child Support Specialist 1

WV Department of Human Services · Summers County, WV · 1 mo ago

Full-time

About the role

Under close supervision, performs entry-level Child Support Enforcement work. Through formal classroom training and on-the-job training, job assignments are designed to develop familiarity with child support laws, regulations and policies and the programs and services of the Bureau for Child Support Enforcement (BCSE). This position is entry-level with a training period where employees perform beginning level child support case work in processing cases through location, case development, initial notice to non-custodial parents regarding obligation and child support enforcement involvement. Under close supervision, acquires knowledge and abilities leading to the independent management of a caseload in child support enforcement services. This position requires monthly evaluation and progress monitoring by supervisory staff. Must acquire the knowledge and abilities to manage a caseload in the area of child support enforcement, become familiar with agency policy and state and federal laws, locate parents, assets and sources of income, calculate the child support formula. Research legal sources such as statutes, court opinions, rules and regulations, and complies case information by reviewing public documents, interviewing customers or gathering information from other agencies. Prepares case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquiries to include resolution of less complex case issues. Compose routine correspondence and maintain confidentiality information. This posting is for a Caseworker. This Position is located in Summers County.

Responsibilities

Process cases through location, case development, and initial notice to non-custodial parents regarding obligation and child support enforcement involvement.
Research legal sources such as statutes, court opinions, rules and regulations.
Review public documents, interview customers, and gather information from other agencies to compile case information.
Prepare case files for the BCSE Attorney.
Respond to customer service inquiries and resolve less complex case issues.
Compose routine correspondence.
Maintain confidentiality of information.

Requirements

Valid driver’s license and availability of a vehicle for continuous use (may be required).
Position located in Summers County.
Monthly evaluation and progress monitoring by supervisory staff.

Qualifications

Bachelor’s degree from an accredited college or university.
OR Successful completion of a paralegal or legal secretarial training program may substitute for two (2) years of the required training.
OR Full-time or equivalent part-time paid experience in a legal setting performing legal research, reading and interpreting laws, preparing legal documents, and assisting in the preparation and assessment of case files under attorney supervision.
OR Experience in debt collections, credit investigations, criminal investigations, law enforcement, accounting, or auditing.
OR Experience as an Economic Service Worker or Family Support Specialist.
OR Any combination of the above may substitute for required training at a rate of one (1) year of experience for every thirty (30) semester hours of training.
OR One (1) year of full-time or equivalent part-time paid professional experience as a Child Support Specialist Trainee may substitute for the required training and experience.

Skills

Knowledge of child support laws, regulations, and policies.
Familiarity with agency policy and state and federal laws.
Ability to locate parents, assets, and sources of income.
Ability to calculate the child support formula.
Skill in researching legal sources (statutes, court opinions, rules, regulations).
Ability to review public documents, interview customers, and gather information from other agencies.
Skill in preparing case files for the BCSE Attorney.
Ability to respond to customer service inquiries and resolve less complex case issues.
Skill in composing routine correspondence.
Ability to maintain confidentiality of information.