Child Support Specialist 1

Responsibilities

• Under close supervision, performs entry-level Child Support Enforcement work.
• Through formal classroom training and on-the-job training, job assignments are designed to develop familiarity with child support laws, regulations and policies and the programs and services of the Bureau for Child Support Enforcement (BCSE).
• This position is entry-level with a training period where employees perform beginning level child support case work in processing cases through location, case development, initial notice to non-custodial parents regarding obligation and child support enforcement involvement.
• Under close supervision, acquires knowledge and abilities leading to the independent management of a caseload in child support enforcement services.
• This position requires monthly evaluation and progress monitoring by supervisory staff.
• Must acquire the knowledge and abilities to manage a caseload in the area of child support enforcement, become familiar with agency policy and state and federal laws, locate parents, assets and sources of income, calculate the child support formula.
• Research legal sources such as statutes, court opinions, rules and regulations, and complies case information by reviewing public documents, interviewing customers or gathering information from other agencies.
• Prepares case files for the BCSE Attorney.
• Performs beginning level work in responding to customer service inquiries to include resolution of less complex case issues.
• Compose routine correspondence and maintain confidentiality information.
• This posting is for a Caseworker.
• This Position is located in Marion County.

Requirements

• Training: Bachelor’s degree from an accredited college or university.
• OR Substitution: Successful completion of a paralegal or legal secretarial training program may substitute for two (2) years of the required training
• OR Full-time or equivalent part-time paid experience: in a legal setting which required performing legal research, reading and interpreting laws, preparing legal documents and assisting in the preparation and assessment of case files under the supervision of an attorney
• OR in debt collections, credit investigations, criminal investigations, law enforcement, accounting, or auditing
• OR as an Economic Service Worker or Family Support Specialist
• OR any combination thereof may substitute for the required training at a rate of one (1) year of experience for every thirty (30) semester hours of training.
• AND Special Requirement: May be required to have a valid driver’s license and availability of a vehicle for continuous use.

Qualifications

• Agency's Substitution or Supplemental Requirement: To allow clerical/customer service, and corrections/community corrections experience to substitute for required training or experience.
• One (1) year of full-time or equivalent part-time paid professional experience as a Child Support Specialist Trainee may substitute for the required training and experience.
• **Position was accidentally deactivated by SBO and reactivated on 05/01/2026**