Child Support Specialist 1

About the role

Under close supervision, performs entry-level Child Support Enforcement work. Through formal classroom training and on-the-job training, job assignments are designed to develop familiarity with child support laws, regulations and policies and the programs and services of the Bureau for Child Support Enforcement (BCSE). This position is entry-level with a training period where employees perform beginning level child support case work in processing cases through location, case development, initial notice to non-custodial parents regarding obligation and child support enforcement involvement. Under close supervision, acquires knowledge and abilities leading to the independent management of a caseload in child support enforcement services. This position requires monthly evaluation and progress monitoring by supervisory staff. Must acquire the knowledge and abilities to manage a caseload in the area of child support enforcement, become familiar with agency policy and state and federal laws, locate parents, assets and sources of income, calculate the child support formula. Research legal sources such as statutes, court opinions, rules and regulations, and complies case information by reviewing public documents, interviewing customers or gathering information from other agencies. Prepares case files for the BCSE Attorney. Performs beginning level work in responding to customer service inquiries to include resolution of less complex case issues. Compose routine correspondence and maintain confidentiality information. This posting is for a Caseworker. This Position is located in Kanawha County.

Responsibilities

• Process child support cases through location, case development, and initial notice to non-custodial parents.
• Locate parents, assets, and sources of income.
• Calculate the child support formula.
• Research legal sources (statutes, court opinions, rules, regulations).
• Review public documents, interview customers, or gather information from other agencies to compile case information.
• Prepare case files for the BCSE Attorney.
• Respond to customer service inquiries and resolve less complex case issues.
• Compose routine correspondence.
• Maintain confidentiality of information.

Requirements

• Bachelor’s degree from an accredited college or university.
• OR successful completion of a paralegal or legal secretarial training program may substitute for two (2) years of required training.
• OR full-time or equivalent part-time paid experience in a legal setting performing legal research, reading/interpreting laws, preparing legal documents, assisting in preparation/assessment of case files under attorney supervision.
• OR experience in debt collections, credit investigations, criminal investigations, law enforcement, accounting, auditing, Economic Service Worker, Family Support Specialist, or any combination thereof may substitute at a rate of one (1) year of experience for every thirty (30) semester hours of training.
• Special requirement: May be required to have a valid driver’s license and availability of a vehicle for continuous use.

Benefits

State employment offers a variety of benefits. Click HERE to visit the Division of Personnel's Benefits Page.