Child Support Coordinator

About the role

The Child Support Coordinator serves as the primary point of contact for employers, County Prosecutors, and other involved parties with questions related to child support income withholding. This role involves providing collaborative and accurate customer service, maintaining accurate employer records in the Indiana Support Enforcement System (ISETS), and ensuring that income withholding orders are sent to the correct locations.

Responsibilities

• Answer the Employer Maintenance Unit phone line in a courteous and professional manner to address caller issues, update critical employee data, update company data, and provide lump sum totals.
• Respond to emails and faxes for the EMU helpdesk.
• Research the ISETS database, resource programs, and the internet to update employer information.
• Send letters, make phone calls, send emails, etc. to employers to obtain the necessary data needed and/or verify the data.
• Work with county prosecutor staff to answer questions and update employer information.
• Train employers and caseworkers about policies and procedures.
• Review reports to identify employers, change addresses, and update critical employee data.
• Review data clean-up reports to ensure employer data is reliable.

Requirements

• Excellent attendance record.
• Strong work ethic with the ability to produce a high volume of work.
• Able to maintain strict confidentiality.
• Knowledge of basic computer operations and Microsoft Office products.
• Proficient keyboarding skills.
• Able to work independently while maintaining a professional demeanor.
• Self-motivated and detail-oriented.
• Able to meet deadlines and follow directions.
• Flexible and a cooperative team player.
• Strong internal and external customer service skills, with effective listening and communication abilities.
• Able to perform well in a fast-paced, high-volume environment.
• Ability to perform all essential job functions with or without reasonable accommodation.

Qualifications

• A degree is not required. This role may be utilized in a supervisory capacity based on agency needs.

Skills

• Excellent communication skills.
• Strong organizational skills.
• Attention to detail.
• Customer service orientation.
• Basic computer skills.

Benefits

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
• Health savings account, which includes bi-weekly state contribution.
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
• Two (2) fully-funded pension plan options.
• A robust, comprehensive program of leave policies covering a variety of employee needs.
• Education Reimbursement Program.
• Group life insurance.
• Referral Bonus program.
• Employee assistance program that allows for covered behavioral health visits.
• Qualified employer for the Public Service Loan Forgiveness Program.
• Free Parking for most positions.
• Free LinkedIn Learning access.

Pay

The salary for this position traditionally starts at $34,216.00 but may be commensurate with education or work experience. Use our Compensation Calculator to view the total compensation package.

Schedule

The schedule for this role is typically full-time.