Child and Family Program Support Coordinator

Community Care Network comprises Rutland Mental Health Services and Rutland Community Programs. Our mission is to enhance the well‑being of our communities, individuals, and families through responsive, innovative, and collaborative human services.

About the role

The Child and Family Program Support Coordinator provides administrative, operational, and program support to ensure the efficient functioning of the Child and Family Services Program. This position is responsible for a variety of administrative tasks to support Child and Family Services leadership and staff to ensure effective, efficient, and creative services to clients seeking mental health treatment. The role helps coordinate internal processes, assists with scheduling and communication, and serves as a point of contact for staff, providers, and community partners.

Responsibilities

Program and Administrative Support

• Provides administrative and operational support to Child and Family Services leadership and staff, including onboarding, scheduling, meeting coordination, correspondence, and department events and trainings.
• Coordinates calendars, prepares agendas and meeting materials, maintains records and minutes, and tracks follow‑up items, deadlines, and department projects.
• Supports communication and collaboration across programs, departments, agency sites, and external community partners.
• Assists with maintaining organized and up‑to‑date department materials, resources, and communications.

Provider, Staff, and Compliance Support

• Serves as a point of contact for staff and community partners regarding administrative processes, procedures, and contracted provider supports.
• Assists with paperwork, billing documentation, provider records, and other operational needs.
• Supports compliance with Medicaid, state, federal, agency, and contractual requirements, including preparation for audits, reviews, and monitoring activities.
• Maintains confidentiality and adheres to HIPAA, agency policies, client rights, professional boundaries, and applicable ethical and legal responsibilities.

Electronic Health Record and Data Management

• Develops and maintains advanced proficiency in the agency’s electronic health record system and supports staff with documentation workflows and system processes.
• Maintains accurate electronic records, spreadsheets, and tracking systems in accordance with agency and regulatory requirements.
• Identifies opportunities to improve documentation accuracy, data integrity, system efficiency, and administrative workflows.
• Compiles data and assists with reports and other quality improvement activities.

Qualifications

• High School Diploma or GED; Associate’s or Bachelor’s degree in Business Administration, Healthcare Administration, Human Services, or related field preferred.
• Minimum of 3–5 years of relevant professional experience preferred, preferably in healthcare, behavioral health, or human services.
• Strong organizational, project coordination, and time management skills with the ability to manage multiple priorities and deadlines.
• Demonstrated analytical and problem‑solving skills with attention to detail and accuracy.
• Advanced proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
• Experience working within electronic medical record systems preferred.
• Ability to collect, organize, and interpret data for reporting and quality improvement purposes.
• Strong written and verbal communication skills, including preparation of meeting minutes, reports, and professional correspondence.
• Ability to work independently while collaborating effectively with leadership, staff, and external stakeholders.
• Demonstrated ability to maintain confidentiality and manage sensitive information in accordance with HIPAA and agency standards.
• Successful completion of a criminal history background check after hire.

Benefits

Competitive pay: $23.39 – $25.28 per hour (compensation typically dependent upon experience).

• Comprehensive benefit package
• 401(k) with matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Career training and development
• Collaborative and engaging team meetings with supervision

Our work is guided by our core values of Trust, Accountability, Respect, Cultural Competence, Person‑Centered Care, and Continuous Learning and Growth.