Child Support Program Coordinator

Hiring Agency: Health & Human Services - Agency 25
Location: Lincoln, NE

About the role

The Department of Health and Human Services is seeking a motivated individual to join our Child Support Enforcement Team as the Child Support Program Coordinator. This position provides oversight to ensure Child Support Enforcement compliance with state and federal regulations, develops workflow efficiencies for better service, and drives program innovation through special projects in collaboration with other Child Support and Office of Economic Assistance team members. The role promotes cohesion between programs and supports families to improve service quality and outcomes. It is key in developing processes, procedures, and programming to help families achieve self-sufficiency.

Responsibilities

• Research and interpret federal regulations, federal and state laws, and administrative requirements to formulate policies, procedures, and interpretations for the Child Support Enforcement program.
• Draft regulations related to Child Support Enforcement and ensure staff and service providers follow uniform guidelines by coordinating program policies and regulations.
• Explain operational practices, policies, procedures, federal and state regulations, contract requirements, and activities related to Child Support Enforcement to agency staff, community organizations, the public, and contractors/service providers.
• Develop new legislative proposals and review legislative proposals for program impact.
• Develop and prepare required federal and state reporting documents and related forms for submission.
• Develop necessary resources and administrative support with other departmental divisions or outside agencies.
• Monitor, assess, and evaluate service provider activities for compliance with policies, procedures, and legal mandates; ensure all contractual requirements are met and comply with program standards.

Requirements

Minimum Qualifications:

• Bachelor’s degree in business or public administration, social/behavioral sciences, health sciences, public health, education, law, or related field.
• OR experience in the development of operational policies and procedures, performing quality assurance analysis/evaluation of programs; grant writing, contract management, or leading community-based health/social care groups. Related coursework, training, and/or education may substitute for the Bachelor’s degree on a year-for-year basis.

Preferred Qualifications:

• Research and professional writing experience.
• Experience analyzing and interpreting statutes, regulations, and policy documents.
• Legal experience.

Skills

Knowledge of:

• Procedure and policy development.
• Methods and techniques of program planning.
• Federal and state laws, rules, regulations, and procedures pertaining to health and human services programs.
• Public funds and budgeting methods.
• Principles and techniques of planning, monitoring, and evaluating human services programs and service delivery systems.

Skill in:

• Interpreting and/or clarifying policy to interested groups.
• Conducting formal presentations to provide education and share information.

Ability to:

• Plan, organize, and direct a major program.
• Work collaboratively in a team setting.
• Analyze, develop, and organize materials.
• Establish and maintain positive relationships with agency staff, service providers/contractors, community organizations, and clients.
• Communicate electronically, on paper, or in person to promote, explain, discuss, advise, and interact with interested groups on various program issues and problems.
• Prepare and review technical documents such as summaries of state and federal regulations, action plans, reports, contracts, and grants.
• Understand, interpret, and apply instructions, laws, rules, policies, and procedures pertinent to the program.
• Exercise independent critical thinking skills.
• Maintain liaison with community representatives and other governmental agencies.

Pay

$26.726 per hour – non-exempt

Schedule

Monday – Friday; 8:00 AM – 5:00 PM
Dress attire: Business Casual
Location: Nebraska State Office Building - Lincoln
Driving required

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities to help you get the most out of your career and life. Benefit eligibility may vary by position, agency, and employment status.