Child Support Case Manager - Entry (Oregon City)

This recruitment has been extended to develop a larger pool of candidates. If you already applied, your application remains under consideration.

About the role

The Oregon Department of Justice’s Division of Child Support (DCS) is seeking to hire four (4) Child Support Case Managers (Entry) for our Oregon City office. Core skills to be successful as a case manager include attention to detail, consistency, and organization. This opportunity in DCS will provide you with experience to grow within the Department of Justice and expand your career path.

The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon’s most valuable resource—our children.

We embrace inclusive, supportive work environments and value the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive, performance-oriented workplace where all individuals feel welcome and appreciated so they can achieve greater fulfillment and success.

Responsibilities

• Review individuals’ case documents and records to determine if a child support order is needed.
• Contact agency customers and other service providers to gather information to assist in establishing paternity and to establish and enforce support orders.
• Establish, modify, enforce, and provide accounting records for child support orders by deciding needed action.
• Apply federal and state laws, rules, and agency policies and procedures.
• Verify payments are properly disbursed.
• Verify accuracy of any state agency claims against child support.
• Request, review, and evaluate paternity declarations to initiate action.
• Complete and file legal documents to establish paternity.
• Process modification requests.
• Gather wage and health care information, research and apply child support guidelines to calculate support obligation.

Requirements

• Three (3) years of experience working with the public in person or by phone giving information about services and programs and solving customer problems/complaints. Experience must include the use of personal computers, web-based applications, and typical software such as Microsoft Office.
• A Bachelor's Degree may substitute for the above experience.

Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check. A driver history check will be included for positions requiring state vehicle driving privileges. Adverse findings will be evaluated to determine eligibility for the position.

Qualifications

• Adaptability when facing change in job processes and requirements.
• Skill in sorting through, and analyzing, mass amounts of information.
• Professional experience communicating policies, rules, or laws to the public.
• Computer proficiency with a clear ability to learn new systems and methods.
• Experience using a variety of computer programs to view, enter, edit, and extract information.
• Ability to independently complete assignments on time.
• Ability to maintain professional composure, tact, and friendliness while working with the public who may be irate, hostile, and/or emotionally distraught.
• An ability to work in an environment with frequent interruptions.

Benefits

• Exposure to a variety of operational areas within the Oregon Child Support Program (for those interested in future advancement opportunity).
• Permanent, full-time employment.
• Vacation, sick leave, 11 paid holidays a year, and special days off.
• Excellent medical, dental, and vision benefits.
• Pension and retirement programs.
• Peer and management support, and representation by the Service Employees International Union (SEIU).
• Opportunity to expand your professional skills.
• Eligibility for the Public Service Loan Forgiveness (PSLF) program, which provides federal student debt forgiveness after 120 qualifying monthly payments.

Pay

Salary range: $4,124 - $5,714 monthly. After one year and upon successful completion of trial service, employees will meet the minimum qualifications of Child Support Case Manager and be placed in the Child Support Case Manager classification with a salary range of $4,833 - $6,713 monthly (6% of which is the Public Employees Retirement System contribution).

Schedule

During training, required work hours are 8 a.m.–5 p.m., Monday through Friday in office, with an hour scheduled for lunch. After training is complete, there may be more schedule flexibility.