Child Support Case Manager Enforcement Unit
About the role
This position provides Case Management on an assigned caseload and includes all child support services for enforcement of child support and medical support. Case management duties include locating absent parents and their employers or assets; enforcement of child support and medical support obligations; gathering information needed to conduct a review of child support and medical support obligations; reconciling and managing child support accounts; negotiating payment plans; completing daily assignments in a timely and accurate manner; carefully documenting all case related activity in the case file; and providing customer service to the public. Must be able to explain complex issues in a way that is easy to understand.
Responsibilities
- Locate absent parents and their employers or assets
- Enforce child support and medical support obligations
- Gather information for reviewing support obligations
- Manage child support accounts
- Negotiate payment plans
- Document case-related activities
- Provide customer service
Requirements
- Strong communication and organization skills
- Excellent time management skills
- Analysis of complex issues
- High level of judgment
- Strong attention to detail
Qualifications
- A bachelor's degree in business or public administration, criminal justice, social work, psychology, or paralegal/legal assistant (at the bachelor's degree level)
- Or a bachelor's degree in another field and one year of work experience as a collections officer, eligibility worker in a county social service office, law enforcement officer, clerk of court with responsibility related to child support collections, legal assistant that includes conducting research and investigations, or other experience that includes conducting investigations
- Or an associate degree in paralegal/legal assistant and three years of work experience as listed above. Additional child support work experience may substitute for the education requirement on a year-for-year basis.
Benefits
The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.
Pay
Details TBD
Schedule
Remote statewide within North Dakota
About HHS
ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of wellbeing: physical, economic, and behavioral. The keys to success are the 2800 committed, team members who are guided by a simple but powerful belief: when we lead with light, we create systems and services rooted in hope, clarity, and possibility. Their work is supported with more than $6 billion in funding from nearly 400 different federal, state, and special sources.
About Team ND
"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt
More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.
Total Rewards
The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.
Application Procedures
Your resume must clearly show the months and years of employment for each position listed. This information is required to accurately calculate your qualifying experience and determine whether you meet the minimum qualifications of the position. Resumes that do not include sufficient employment date may not be able to be fully evaluated.
Equal Employment Opportunity
The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.