Child Support Case Manager

We need to output HTML fragment with sections: About the role? The posting includes a description paragraph after "Job Description". We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections when posting has real specific content. No Pay or Schedule unless stated. There is schedule: Monday-Friday 8:00 AM - 4:30 PM, full-time, hybrid after training. So we can include Schedule section. Pay: not mentioned (no salary). So omit Pay. Benefits: described. So include Benefits. Responsibilities: job duties list. Requirements: maybe Minimum Qualification Requirements and Additional Qualification Requirements. Qualifications: maybe Ideal Candidate Will Have... that's skills. Could separate Skills and Qualifications. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to decide which sections to include based on content. We have: - About the role: introductory paragraph about mission, passion, etc. Could be "About the role". We'll include. - Responsibilities: Job Duties list. - Requirements: Minimum Qualification Requirements (maybe also Additional Qualification Requirements). Could combine. - Qualifications: maybe Ideal Candidate Will Have (skills). Could be Skills. - Skills: maybe the bullet list of ideal candidate attributes. - Benefits: list. - Schedule: hours, work location, hybrid. We must not repeat job title as heading. No Job ID. We must preserve all substantive info, not invent. We need to use

• for any list of duties/requirements/benefits, and

  for prose. We need to output only HTML fragment. Let's extract content. About the role: The paragraph after "Job Description The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking a Child Support Case Manager (Job Classification: Child Support Recovery Officer) to join our team! At Child Support Services, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children by building relationships with the parents to ensure they are successful. If you have a passion for helping others, this job is for you! As a Case Manager with Child Support Services, you'll be responsible for complex case management, interacting with various community partners, and providing crucial support to families. You will encounter customers who may be reluctant to cooperate with Child Support so the ability to provide conflict resolution, while maintaining your composure is imperative. Overall, we're seeking someone who is positive, respectful, a quick learner and is passionate about supporting families throughout their child support journey." We can put that in

  . Responsibilities: The list under "Job Duties". It's a paragraph with multiple sentences separated by periods. Could treat as list items? The instruction: use

  • for any list of duties/requirements/benefits. The Job Duties is a list of duties, though not bulleted. We can split into separate
  • items based on sentences. Sentences: 1. Performs complex case management for parents in need of paternity, medical and support establishment, modification of an existing order and maintenance of support orders. 2. Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence. 3. Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action to establish, maintain or modify support for families in and out of the State of Iowa. 4. Use Microsoft Office programs (Excel, Word, Outlook) proficiently. Having the aptitude to learn other computerized systems, including ICAR, is critically important for success in this position. 5. Comprehend and adhere to confidentiality provisions in the Code of Iowa. We could split further but okay. Requirements: Minimum Qualification Requirements paragraph (multiple bullet-like sentences). Also Additional Qualification Requirements (FBI background check). We'll combine maybe as list. Let's extract Minimum Qualification Requirements text: "Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification: Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full-time public contact work.A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work.Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services. For additional information, please click on this link to view the job description ." We can split into list items: - Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full-time public contact work. - A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience. - Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work. - Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services. Additional Qualification Requirements: "This position requires the completion and successful passing of a level 5 FBI background check, including fingerprinting." We can add as another
  • under Requirements or separate section? Probably under Requirements. Qualifications/Skills: The Ideal Candidate Will Have list: "Strong Experience With Critical thinking skills and executing complex tasks independentlyStrong organizational skills and attention to detailCustomer service, including de-escalation of conflictual or adversarial situationsExcellent oral and written communication and report compositionAbility to handle confidential information with discretionExtreme accuracy in mathematical calculations and timelines" We need to split into items. The text is concatenated without spaces. We need to infer separate items: "Strong Experience With Critical thinking skills and executing complex tasks independently", "Strong organizational skills and attention to detail", "Customer service, including de-escalation of conflictual or adversarial situations", "Excellent oral and written communication and report composition", "Ability to handle confidential information with discretion", "Extreme accuracy in mathematical calculations and timelines". We'll make list. Benefits: list after "Benefits Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:" then bullet list. We need to capture each benefit item. List: - Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage! - Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year). - Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month). - Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses. - Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind. - Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges. - Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs. Also there are links "For Additional Information On Benefits Click Here . Click here to see how we compare with other employers or offers by using our Total Compensation Calculator." Those are instructions/links; we should remove boilerplate like application instructions, but these are benefit info links. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Benefit links maybe not boilerplate but could be considered navigation? Might be safe to keep? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The benefit links are not those; they are informational. However they are like "Click here". Might be considered navigation? Safer to omit them as they are not substantive content about benefits themselves. We'll omit the "Click here" lines. Schedule: Hours, Work Location and Requirements paragraph: "Hours, Work Location and Requirements: This position will be in one of the Eastern Region Child Support offices (Burlington, Cedar Rapids, Clinton, Davenport or Dubuque). This is a full-time opportunity, Monday – Friday, with hours being from 8:00 AM - 4:30 PM. Upon successful completion of the training period and with management approval, this position offers a hybrid work opportunity, working from home and office as scheduled. This position requires a driver’s license and the ability to travel on occasion." We can put in Schedule section with

    maybe plus list? It's prose. We must not include Pay section. Now construct HTML. We'll start with maybe not required; just headings and content. We'll output:

    About the role

    ...

    Responsibilities

    • ...
    ...

    Requirements

    • ...
    ...

    Skills

    • ...
    ...

    Benefits

    • ...
    ...

    Schedule

    ...

    Check for any duplicated lines: ensure we didn't repeat. Now craft the prose. About the role paragraph: combine sentences. Let's write:

    The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking a Child Support Case Manager (Job Classification: Child Support Recovery Officer) to join our team. At Child Support Services, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children by building relationships with the parents to ensure they are successful. If you have a passion for helping others, this job is for you. As a Case Manager with Child Support Services, you'll be responsible for complex case management, interacting with various community partners, and providing crucial support to families. You will encounter customers who may be reluctant to cooperate with Child Support so the ability to provide conflict resolution, while maintaining your composure is imperative. Overall, we're seeking someone who is positive, respectful, a quick learner and is passionate about supporting families throughout their child support journey.

    Now Responsibilities list items: - Performs complex case management for parents in need of paternity, medical and support establishment, modification of an existing order and maintenance of support orders. - Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence. - Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action to establish, maintain or modify support for families in and out of the State of Iowa. - Uses Microsoft Office programs (Excel, Word, Outlook) proficiently and has the aptitude to learn other computerized systems, including ICAR, which is critically important for success in this position. - Comprehends and adheres to confidentiality provisions in the Code of Iowa. Make sure grammar. Now Requirements list items: - Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full-time public contact work. - A total of three years of education and/or full-time experience (as described above), where thirty semester hours of accredited college or university coursework in any field equals one