Child Support Case Manager
State of Iowa - Executive Branch · Burlington, IA · 1 mo ago
Full-time
We need to produce HTML fragment with sections: About the role? The job description includes a paragraph about mission, etc. We need to use for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "How To Apply", "Background Checks", "EEO", "E-Verify", etc.
We need to preserve all substantive information: description, duties, requirements, qualifications, benefits, schedule, work location, etc.
We need to decide sections:
- About the role: could include the introductory paragraph about mission and passion.
- Responsibilities: list of duties.
- Requirements: maybe minimum qualifications? Or we could have Qualifications section for minimum qualifications, and Skills for ideal candidate traits.
- Benefits: list.
- Schedule: hours, work location, hybrid opportunity.
- Pay: not mentioned; no salary specifics, so we should NOT create Pay section.
We must not create sections with placeholder like "not specified". So omit Pay.
We need to use
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "How To Apply", "Background Checks", "EEO", "E-Verify", etc.
We need to preserve all substantive information: description, duties, requirements, qualifications, benefits, schedule, work location, etc.
We need to decide sections:
- About the role: could include the introductory paragraph about mission and passion.
- Responsibilities: list of duties.
- Requirements: maybe minimum qualifications? Or we could have Qualifications section for minimum qualifications, and Skills for ideal candidate traits.
- Benefits: list.
- Schedule: hours, work location, hybrid opportunity.
- Pay: not mentioned; no salary specifics, so we should NOT create Pay section.
We must not create sections with placeholder like "not specified". So omit Pay.
We need to use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive info: include work location (Eastern Region offices list), hours (Mon-Fri 8-4:30), hybrid after training, driver's license, travel occasionally.
Include duties as list.
Include minimum qualification requirements as list? Could be under Requirements or Qualifications.
Ideal candidate traits as Skills.
Let's structure:
About the role
... mission paragraph ...
Responsibilities
- ...
...
Qualifications
Minimum qualification requirements:
- ...
...
Skills
- ...
...
Benefits
- ...
...
Schedule
... hours, work location, hybrid, driver's license, travel.
We must not include duplicated lines. Ensure we capture all specifics.
Let's extract substantive content:
From job description:
- Mission: "The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking a Child Support Case Manager (Job Classification: Child Support Recovery Officer) to join our team! At Child Support Services, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children by building relationships with the parents to ensure they are successful. If you have a passion for helping others, this job is for you! As a Case Manager with Child Support Services, you'll be responsible for complex case management, interacting with various community partners, and providing crucial support to families. You will encounter customers who may be reluctant to cooperate with Child Support so the ability to provide conflict resolution, while maintaining your composure is imperative. Overall, we're seeking someone who is positive, respectful, a quick learner and is passionate about supporting families throughout their child support journey."
That's the about role.
- Hours, Work Location and Requirements: "This position will be in one of the Eastern Region Child Support offices (Burlington, Cedar Rapids, Clinton, Davenport or Dubuque). This is a full-time opportunity, Monday – Friday, with hours being from 8:00 AM - 4:30 PM. Upon successful completion of the training period and with management approval, this position offers a hybrid work opportunity, working from home and office as scheduled. This position requires a driver’s license and the ability to travel on occasion."
- Job Duties list:
1. Performs complex case management for parents in need of paternity, medical and support establishment, modification of an existing order and maintenance of support orders.
2. Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence.
3. Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action to establish, maintain or modify support for families in and out of the State of Iowa.
4. Use Microsoft Office programs (Excel, Word, Outlook) proficiently. Having the aptitude to learn other computerized systems, including ICAR, is critically important for success in this position.
5. Comprehend and adhere to confidentiality provisions in the Code of Iowa.
- The Ideal Candidate Will Have (Skills):
- Strong Experience With Critical thinking skills and executing complex tasks independently
- Strong organizational skills and attention to detail
- Customer service, including de-escalation of conflictual or adversarial situations
- Excellent oral and written communication and report composition
- Ability to handle confidential information with discretion
- Extreme accuracy in mathematical calculations and timelines
- Benefits list:
- Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
- Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
- Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
- Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
- Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
- Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
- Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.
- Minimum Qualification Requirements (list):
- Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full-time public contact work.
- A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
- Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work.
- Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services.
We should not include "For additional information, please click on this link to view the job description." That's boilerplate/application instruction; remove.
Also remove "How To Apply", "Reasonable accommodations may be made..." etc.
Now produce HTML.
We need to ensure we don't include any markdown fences. Just raw HTML.
Let's craft.
We'll have:
About the role
The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking a Child Support Case Manager (Job Classification: Child Support Recovery Officer) to join our team! At Child Support Services, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children by building relationships with the parents to ensure they are successful. If you have a passion for helping others, this job is for you! As a Case Manager with Child Support Services, you'll be responsible for complex case management, interacting with various community partners, and providing crucial support to families. You will encounter customers who may be reluctant to cooperate with Child Support so the ability to provide conflict resolution, while maintaining your composure is imperative. Overall, we're seeking someone who is positive, respectful, a quick learner and is passionate about supporting families throughout their child support journey.
Responsibilities
- Performs complex case management for parents in need of paternity, medical and support establishment, modification of an existing order and maintenance of support orders.
- Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence.
- Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action to establish, maintain or modify support for families in and out of the State of Iowa.
- Use Microsoft Office programs (Excel, Word, Outlook) proficiently. Having the aptitude to learn other computerized systems, including ICAR, is critically important for success in this position.
- Comprehend and adhere to confidentiality provisions in the Code of Iowa.
Qualifications
Minimum qualification requirements:
- Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full-time public contact work.
- A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
- Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work.
- Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services.
Skills
- Strong experience with critical thinking skills and executing complex tasks independently
- Strong organizational skills and attention to detail
- Customer service, including de-escalation of conflictual or adversarial situations
- Excellent oral and written communication and report composition
- Ability to handle confidential information with discretion
- Extreme accuracy in mathematical calculations and timelines
Benefits
- Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
- Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
- Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
- Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
- Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
- Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
- Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.
Schedule
This position will be in one of the Eastern Region Child Support offices (Burlington, Cedar Rapids, Clinton, Davenport or Dubuque). This is a full-time opportunity, Monday – Friday, with hours being from 8:00 AM - 4:30 PM. Upon successful completion of the training period and with management approval, this position offers a hybrid work opportunity, working from home and office as scheduled. This position requires a driver’s license and the ability to travel on occasion.
Check we didn't include any boilerplate. No mention of EEO, E-Verify, background check, etc. Good.
Now output only HTML
for prose. We must preserve all substantive info: include work location (Eastern Region offices list), hours (Mon-Fri 8-4:30), hybrid after training, driver's license, travel occasionally. Include duties as list. Include minimum qualification requirements as list? Could be under Requirements or Qualifications. Ideal candidate traits as Skills. Let's structure:
About the role
... mission paragraph ...
Responsibilities
- ... ...
Qualifications
Minimum qualification requirements:
- ... ...
Skills
- ... ...
Benefits
- ... ...
Schedule
... hours, work location, hybrid, driver's license, travel.
We must not include duplicated lines. Ensure we capture all specifics. Let's extract substantive content: From job description: - Mission: "The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking a Child Support Case Manager (Job Classification: Child Support Recovery Officer) to join our team! At Child Support Services, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children by building relationships with the parents to ensure they are successful. If you have a passion for helping others, this job is for you! As a Case Manager with Child Support Services, you'll be responsible for complex case management, interacting with various community partners, and providing crucial support to families. You will encounter customers who may be reluctant to cooperate with Child Support so the ability to provide conflict resolution, while maintaining your composure is imperative. Overall, we're seeking someone who is positive, respectful, a quick learner and is passionate about supporting families throughout their child support journey." That's the about role. - Hours, Work Location and Requirements: "This position will be in one of the Eastern Region Child Support offices (Burlington, Cedar Rapids, Clinton, Davenport or Dubuque). This is a full-time opportunity, Monday – Friday, with hours being from 8:00 AM - 4:30 PM. Upon successful completion of the training period and with management approval, this position offers a hybrid work opportunity, working from home and office as scheduled. This position requires a driver’s license and the ability to travel on occasion." - Job Duties list: 1. Performs complex case management for parents in need of paternity, medical and support establishment, modification of an existing order and maintenance of support orders. 2. Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence. 3. Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action to establish, maintain or modify support for families in and out of the State of Iowa. 4. Use Microsoft Office programs (Excel, Word, Outlook) proficiently. Having the aptitude to learn other computerized systems, including ICAR, is critically important for success in this position. 5. Comprehend and adhere to confidentiality provisions in the Code of Iowa. - The Ideal Candidate Will Have (Skills): - Strong Experience With Critical thinking skills and executing complex tasks independently - Strong organizational skills and attention to detail - Customer service, including de-escalation of conflictual or adversarial situations - Excellent oral and written communication and report composition - Ability to handle confidential information with discretion - Extreme accuracy in mathematical calculations and timelines - Benefits list: - Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage! - Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year). - Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month). - Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses. - Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind. - Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges. - Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs. - Minimum Qualification Requirements (list): - Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full-time public contact work. - A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience. - Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work. - Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services. We should not include "For additional information, please click on this link to view the job description." That's boilerplate/application instruction; remove. Also remove "How To Apply", "Reasonable accommodations may be made..." etc. Now produce HTML. We need to ensure we don't include any markdown fences. Just raw HTML. Let's craft. We'll have:About the role
The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking a Child Support Case Manager (Job Classification: Child Support Recovery Officer) to join our team! At Child Support Services, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children by building relationships with the parents to ensure they are successful. If you have a passion for helping others, this job is for you! As a Case Manager with Child Support Services, you'll be responsible for complex case management, interacting with various community partners, and providing crucial support to families. You will encounter customers who may be reluctant to cooperate with Child Support so the ability to provide conflict resolution, while maintaining your composure is imperative. Overall, we're seeking someone who is positive, respectful, a quick learner and is passionate about supporting families throughout their child support journey.
Responsibilities
- Performs complex case management for parents in need of paternity, medical and support establishment, modification of an existing order and maintenance of support orders.
- Communicates with a variety of community partners including human service agencies, employers, clerks of court, county sheriff, attorneys, and other entities to achieve the goals of the Child Support Program through phone calls, emails, and other written correspondence.
- Independently analyzes a variety of complex case situations and legal scenarios to determine the appropriate action to establish, maintain or modify support for families in and out of the State of Iowa.
- Use Microsoft Office programs (Excel, Word, Outlook) proficiently. Having the aptitude to learn other computerized systems, including ICAR, is critically important for success in this position.
- Comprehend and adhere to confidentiality provisions in the Code of Iowa.
Qualifications
Minimum qualification requirements:
- Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full-time public contact work.
- A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
- Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work.
- Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services.
Skills
- Strong experience with critical thinking skills and executing complex tasks independently
- Strong organizational skills and attention to detail
- Customer service, including de-escalation of conflictual or adversarial situations
- Excellent oral and written communication and report composition
- Ability to handle confidential information with discretion
- Extreme accuracy in mathematical calculations and timelines
Benefits
- Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
- Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
- Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
- Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
- Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
- Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
- Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.
Schedule
This position will be in one of the Eastern Region Child Support offices (Burlington, Cedar Rapids, Clinton, Davenport or Dubuque). This is a full-time opportunity, Monday – Friday, with hours being from 8:00 AM - 4:30 PM. Upon successful completion of the training period and with management approval, this position offers a hybrid work opportunity, working from home and office as scheduled. This position requires a driver’s license and the ability to travel on occasion.
Check we didn't include any boilerplate. No mention of EEO, E-Verify, background check, etc. Good. Now output only HTML