Child Support Case Manager

About the role

The Fayette County Department of Job and Family Services is seeking a dedicated Child Support Case Manager to join our team. This position plays a crucial role in enforcing child support programs according to IV-D regulations.

Responsibilities

• Conducting enforcement activity and investigations on cases
• Reviewing caseload and identifying cases needing action
• Contacting obligors regarding support obligations
• Communicating with case participants, the courts, employers, and other enforcement-related contacts
• Representing CSEA at routine court hearings and testifying at grand jury and criminal proceedings
• Auditing cases for court and testifying about agency's records
• Auditing financial documents, processing withholdings, conducting terminations, ensuring prompt and correct support payments
• Completing related summaries, reports, and documents

Requirements

• Any combination of training and work experience indicating possession of skills, knowledge, and abilities necessary to perform this job
• Child support program experience, intergovernmental knowledge, and college coursework preferred but not required
• Strong written and verbal communication skills
• Knowledge of Microsoft programs (Word, Excel, PowerPoint, Outlook, TEAMS, and SharePoint)
• Exceptional customer service skills and ability to respectfully respond to customer frustrations
• Ability to work concurrently on multiple tasks/projects
• Adaptable and willing to work in a team environment

Benefits

• Flexible work hours offered depending on agency needs
• Medical, dental, and vision benefits available for employee, spouse, and family
• Employee assistance program provided to employees and their households
• Wellness program for employees and spouses enrolled in a medical insurance plan
• Paid sick leave, if earned leave is available
• Paid vacation after 1 year of service or with 1 year of prior countable service
• Ohio Public Employees Retirement System (OPERS) deferred compensation plans available
• Gym membership discounts
• Training opportunities

Qualifications

• Must have any combination of training and work experience, which indicates possession of the skills, knowledge, and abilities necessary to perform this job
• Child support program experience, intergovernmental knowledge, and college coursework preferred but not required
• Strong written and verbal communication skills
• Knowledge of Microsoft programs (Word, Excel, PowerPoint, Outlook, TEAMS, and SharePoint)
• Exceptional customer service skills and ability to respectfully respond to customer frustrations
• Ability to work concurrently on multiple tasks/projects
• Adaptable and willing to work in a team environment

Skills

• Written and verbal communication skills
• Microsoft programs (Word, Excel, PowerPoint, Outlook, TEAMS, and SharePoint)
• Customer service skills
• Ability to work concurrently on multiple tasks/projects
• Adaptability and willingness to work in a team environment

Pay

Salary Range: Pay Range 6

Schedule

Core Hours: Monday-Friday 7:00-5:30

Application

To apply, submit your cover letter and resume to: Human Resources. Carla Melvin, PHR carla.melvin@fayette-co-oh.com Fayette County Administrative Office 133 S Main Street Suite 402 Washington CH, Ohio 43160 Or You May Apply Online At: Jobs Fayette County, OH CivicEngage (fayette-co-oh.com)

About Fayette County

Fayette County is an Equal Opportunity Employer (EOE).

Equal Opportunity Employer

Fayette County is an Equal Opportunity Employer (EOE).