Child Care Resource & Referral Specialist

Essential Job Functions

• Provides parents and providers with information, materials and related assistance on School Readiness (SR) and Voluntary Pre-Kindergarten (VPK) services according to funding guidelines.
• Offers CCR&R services including child care listings, consumer education, and information regarding community resources to each family applying for or requesting CCR&R, School Readiness or Voluntary Prekindergarten Education Program services, without regard to age, level of income or individual circumstances.
• Functions as a team member and works on multiple projects at the same time.
• Requires excellent customer service, organization skills and advanced computer literacy in a Windows environment.

Specific Job Duties

• Actively engages parents in responding to all their needs by including more referral services to our partner community resource agencies.
• Routinely shares resources, web sites, information etc. in a collegial way with other members of team.
• Determines eligibility for SR and VPK services according to funding and state guidelines.
• Ensures that all case action is documented in the database.
• Attends and represents ELC Duval and CCR&R network at visibilities and events as needed.

Knowledge And Skills

• Strong attention to detail and organization.
• Excellent customer service skills.
• Able to handle multiple projects and priorities in a professional manner.
• Excellent oral and written communication skills.
• Ability to interact with all levels of personnel and families and child care providers.
• Self-starter and proactive approach in resolving problems and issues.
• Exemplary customer service, networking and interpersonal skills.
• Experience and proficiency as a team player.
• Proficiency on computer hardware and software programs used by ELC of Duval.

Education And Experience

• A high school diploma required; an associates degree preferred.
• Experience in social work, children’s or educational advocacy and/or educational and DCF standards for VPK and child/early learning care preferred.

LICENSES AND CERTIFICATIONS

• A valid driver's license.