Referral & Resource Specialist

About the role

The new Massachusetts Behavioral Health Help Line is seeking a Referral and Resource Specialist with knowledge of behavioral health social services and insurance systems, and a deep understanding of the factors that impact a person’s experiences in the mental health system.

Responsibilities

• Takes inbound calls, texts and chats who may be in crisis.
• Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.
• Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.
• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.
• Provides linkage follow-up as directed to assure individual accessed services.
• Collaborates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.
• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

Requirements

• Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions.
• Preferred skills include a BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services; call center experience; suicide and/or Crisis line support experience; bilingual candidates.

Qualifications

• Minimum requirements include a HS diploma or equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions.
• Preferred qualifications include a BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services; call center experience; suicide and/or Crisis line support experience; bilingual candidates.

Skills

• Knowledge of behavioral health social services and insurance systems.
• A deep understanding of the factors that impact a person’s experiences in the mental health system, including but not limited to, race, ethnicity, gender identity, sexual orientation, language proficiency, religion, disability status, socioeconomic status, criminogenic risk, and history of trauma.

Benefits

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $24.27/hr to $41.60/hr. Location: New York and Massachusetts
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Pay

The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

Schedule

This is a 24-hour call center, open 365 days, with varied 1st, 2nd, and 3rd shifts to include weekends.